Compensation Type: Yearly Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:
The Springhill Suites Las Vegas offers the best value for an unforgettable Vegas experience. Next to the Las Vegas Convention Center & minutes from The Strip. Soak up the Vegas sunshine from our rooftop pool. Take in dazzling views of the city, including the Las Vegas Sphere. Other amenities include no resort fee, free Wi-Fi, 24/hr fitness center, onsite parking & dining. With some of the largest guest rooms in Vegas, guests can enjoy separate seating areas with mini-fridges, microwaves, and coffee makers. Separate vanities in the bathroom ensure privacy & efficiency for you and your travel companions.When you want a change of scenery from the casinos, clubs, and shows, we recommend a day trip to the desert. Take a helicopter tour, visit Red Rock Canyon, or play a round of golf.
Overview:
Operations Manager’s function is to assist with the daily operations of the front office; F&B and Housekeeping while assisting with all aspects of guest experience.
Responsibilities:
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- Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.
- Respond to all guests’ requests, problems, complaints and/or accidents, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Assist with development of employee morale and training. .
- Maintain a professional working relationship and promote open lines of communication with senior leadership, employees and other departments.
- Operate all aspects of the hotels computer system, including software maintenance, report generation and analysis, and simple programming.
- Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.’s in its use.
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.’s.
- Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
- Conduct guest check-ins and checkouts; confirm that all SOP’s are being followed properly.
- Supervise all line level associates in various departments with daily duties.
- Train new employees, help to develop and implement training programs.
- Conduct interviews with applicants and participate in hiring decisions.
- Scheduling and payroll functions for various departments.
- Maintain log of rooms in “out of order” status.
- Authorize and sign adjustments and paid outs over the limit.
- Oversee discrepancy report and monitor follow-through.
- Supervise housekeeping regarding daily room status.
- Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
- Ensure correct and accurate cash handling.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages and promotions currently underway.
- Follow and enforce all Highgate Hotel credit policies.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Ensure participation within department for monthly Highgate Hotel Enrichment Committee.
- Ensure team understands and remains focused on their role in contributing to the Guest Service and audit scores.
- Assist with sign off of all Service Standards by Position for Guest Services staff.
- Monitor all V.I.P.’s, special guests and requests.
- Review Guest Request log on a daily basis.
- Oversee complaint and request log.
- Log all absenteeism and employee lateness.
- Monitor energy management, PBX, Pay-TV consoles to ensure proper functioning of equipment.
- Block rooms for special groups.
- Participate in Room Inspection programs.
Qualifications:
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Education & Experience:

• 1 year of related experience required.
• Must be proficient in Windows, Company approved spreadsheets and word processing.

• Must have a valid driver’s license from the applicable state.

  Physical requirements:

• Long hours sometimes required.

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Please refer the Job description for details