Job No: STAM2025301241
Location: Melbourne
Operations Manager
Join the Executive Team at Stamford Plaza Melbourne as our Operations Manager
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia.
The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the role
A unique opportunity has arisen to join the iconic Stamford Plaza Melbourne as an Operations Manager, reporting to the Deputy General Manager.
You will play a key leadership role in overseeing the day-to-day operations of the hotel, with a primary focus on the Front Office and Food & Beverage departments. Your primary objective is to ensure a seamless, high-quality guest experience from check-in to dining, while driving team performance, operational efficiency, and service excellence.
You will work closely with department heads to uphold brand standards, enhance guest satisfaction, and lead a culture of accountability and continuous improvement. This role requires strong leadership, attention to detail, and a hands-on approach to managing service delivery across both guest-facing and back-of-house functions.
Core requirements of your role

GUEST EXPERIENCE:

Ensure a seamless and exceptional guest journey from arrival to departure, including dining and service touchpoints.
Monitor and improve guest satisfaction levels through effective management and problem-solving

Please refer the Job description for details