operations manager, Starbucks Reserve New York City at Starbucks

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Retail Management, Financial Management, Performance Management, Coaching, Conflict Management, Sales Growth, Inventory Management, Customer Satisfaction, Team Leadership, Operational Compliance, Problem Solving, Relationship Building, Training, Decision Making, Service Experience

Industry

Retail

Description

Responsibilities and essential job functions include but are not limited to the following: Develop relationships in the retail market to keep current with industry talent, benchmarking & identifying industry trends. Collaborate with other peer management and partner teams to plan and implement initiatives to support overall store and business unit objectives. Manages ongoing partner performance using performance management tools to support organizational objectives. Provide coaching, direction support to partners to achieve partner, business and customer results. Develop and maintain positive relationships with partners by creating an inclusive culture and understanding and acknowledging individual experiences, motivations, needs and concerns. Ensure hourly partners adhere to legal and operational compliance requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Develop understanding and usage of all operational tools, systems and processes to plan for and achieve operational excellence in the store. Proactively identify problems, embrace problems as challenges to solve and coaches hourly partners to do the same. Leverages experience with retail business financials to drive sales growth across the store and zone Manage retail business fundamentals for their store or zone: sales trends, inventory management, customer shopping patterns and satisfaction, promotional tactics, etc. Use tools and resources to understand the business, make decisions and plan for and achieve operational excellence. Tools and resources include financial, operational, safety, food safety, team and customer. Create specific strategies and plans that align to total store and business priorities and manages a team to deliver sales goals and results. Participate in cross-functional teams to enhance the service experience and increase profitability, including identifying, planning and executing opportunities. Ensure adherence to applicable wage and hour laws for non-exempt partners and minors. Manage service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards. Maintain regular and consistent attendance and punctuality. 5-7 years of progressively responsible experience in retail or 2+ years in a managerial role in a complex environment Experience and proven ability to work collaboratively with other managers in a multi-department/zone complex business environment Experience and proven capability in financial management and profit and loss responsibility Experience and proven effective decision-making and operational problem-solving to achieve business optimization Ability to increase store sales and profitability through operational improvement Manage conflict, lead and hold others accountable Ability to recruit, assess, train, develop and promote partners Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays 21+ years of age Ability to carry 35 lbs on a consistent basis Education: College degree or a closely related field may substitute for a portion of the required experience Leadership experience in a high volume, full service, and structured restaurant concept Experience with lifestyle based experiential brands, hospitality, service oriented, big-box and/or specialty retail, restaurants and/or bakery preferred Experience with building and cultivating relationships with customers, partners, local market leaders (internal and external) and the community

Responsibilities

The Operations Manager is responsible for developing relationships in the retail market, managing partner performance, and ensuring operational compliance. They will also create strategies to drive sales growth and enhance the service experience.