KEY OBJECTIVES

• Oversee and streamline Westknits’ operations, managing schedules, travel logistics, and internal processes.
• Act as the central hub for event invitations, workshop planning, and all communication with partners.
• Support Stephen West’s workshops and seminars, delivering memorable experiences that inspire and engage the fibre arts community.

SKILLS AND TECHNICAL REQUIREMENTS

• Strong administrative and operational management experience, with a focus on scheduling, event planning, and travel coordination.
• Proficiency in Microsoft Excel and other tools used for tracking, planning, and documentation.
• Excellent communication skills—both written and verbal—with the ability to engage with diverse stakeholders.
• Proven experience working autonomously, demonstrating strong initiative, problem-solving skills, and organizational capabilities.
• Deep knowledge of Stephen West’s brand, his designs, and the global fibre arts community.

ABOUT THE ROLE

At Westknits, we’re not just crafting beautiful patterns—we’re creating moments that bring together a vibrant community of fibre fans from around the world. As Operations Manager, you’ll play a pivotal role in managing the core operations that keep Westknits running smoothly, ensuring everything behind the scenes aligns with Stephen West’s creative vision. From handling invitations, liaising with event organizers, and organizing travel logistics to planning workshops that captivate fibre artists, you’ll have the opportunity to work at the heart of a globally recognized brand.
Reporting to the Operations Director, you’ll serve as the key point of contact for the day-to-day operations, ensuring every aspect of Westknits’ activities runs seamlessly while supporting Stephen West’s creative journey. This is a hands-on role, combining strong administrative skills with the excitement of working closely with a passionate and globalfibre arts community.

KEY RESPONSIBILITIES AND ACTIVITIES

• Coordinate daily operations at Westknits, from scheduling to communication with internal teams and external partners.
• Handle event invitations and RSVP responses for Stephen West’s participation in fibre arts festivals, workshops, and seminars.
• Collaborate with event organizers to secure venue setups, schedules, and necessary materials for Stephen’s workshops.
• Plan and execute workshops and seminars that showcase Stephen’s designs and inspire the fibre arts community.
• Serve as the main liaison between Westknits and external event partners, ensuring smooth communication and collaboration.
• Manage Stephen’s calendar and travel needs, including flights, accommodation, and ground logistics.
• Track and maintain accurate records of event communications, travel itineraries, and workshop plans.