Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a strategically minded and operationally focused Operations Manager to join our enterprise-wide Succession Planning team. This key role will lead infrastructure, technology, and enablement strategies—leveraging data analysis and AI—to enhance our talent pipeline and ensure leadership continuity across the organization.

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Bachelor’s degree in Business Administration, Human Resources, or related field; Master’s degree preferred
• 5-7 years of experience in HR operations, talent management, or related field
• Proven track record of managing complex, cross-functional projects
• Experience with succession planning or talent development programs highly preferred
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Advanced proficiency in HRIS systems, particularly Workday
• Experience with ServiceNow or similar IT service management platforms
• Strong data analysis and visualization capabilities using tools like Tableau, Power BI, or similar
• Proficiency in Microsoft Office Suite, especially Excel, Teams, and SharePoint
• Solid understanding of predictive analytics, HR metrics, and data-informed decision-making
• Experienced in leveraging AI-enabled tools and platforms to enhance insights, automation, and planning within succession and talent processes
• Ability to identify opportunities for AI integration and collaborate with technical teams to pilot and scale AI-driven solutions in support of future-focused succession strategies
  JV20
  Additional Information