CORE COMPETENCIES

· Adopt ambassadorial roles by attending promoting the Company in good light at every opportunity, and positively seeking opportunities to contribute to the Company’s reputation.
· Challenge inappropriate or unacceptable behaviours.
· Are honest and trustworthy.
· Maintain confidentiality and comply with Data Protection legislation.
· Act with courage and integrity always
· Keep your word and honour commitments, giving a reliable service.
· Patient and even tempered.
· Ability to advise on working with clients with learning disabilities and challenging behaviour.
· Ability to model appropriate skills to others.
· Good inter-personal skills to work as part of a multi-disciplinary team and with other agencies, carers, family.
· Ability to work in isolation in stressful situations.
· Ability to adapt to changing situations and environments.
· Ability to give and receive constructive advice.
· Ability to mentor on all identified appropriate procedures in the care plan

PURPOSE:

The post holder has the overall responsibility for the general day to day operations & functions of the organisation including the delivery of care and support to our service users and the performance of the office and support staff team employed to deliver such services.

THE PRINCIPLE RESPONSIBILITIES MAY BE SUMMARISED AS FOLLOWS:

· Direct Management and mentoring to the Registered Managers and Office Manager.
· Demonstrating and engendering a pervasive culture and value system which includes good communication, teamworking and taking responsibility for duties/tasks.
· Achieving the KPIs as outlined in Appendix A
· Oversee the process of securing suitable referrals and conversion into new service users as well arranging smooth transitions for outgoing service users.
· Promoting sensitivity and respect for cultural diversity
· Excellent interpersonal skills – including observation, listening and empathy, sensitivity, tact and diplomacy.
· Ensuring that the organisation is promoted positively, and opportunities are sought and secured in the advancement of the organisation in-keeping with the organisation’s strategic goals.
· Excellent time management skills with ability to work in a pressurised environment
· To be able to understand the roles of other professionals and principles of partnership.
· To implement Positive Behavioural Support.
· Instituting and maintaining processes and procedures conducive to reflecting an efficient service and the other principles and responsibilities outlined herein.

KEY RESULTS AND SPECIFIC DUTIES

· To effectively manage and supervise the staff team in accordance with Adolphus Care’s policies and procedures.
· Responsible for dealing with complaints and other communication and consultation with families, service users, professional bodies, local authorities and other external agencies where the relevant Registered Manager requires support.
· To chair management meetings and to regularly monitor quality in-service training and professional development opportunities for the team.
· To ensure the appropriate recording of all meetings minutes are made and actions agreed/directed from the same are undertaken.
· Lead the strategic development and success of new services, clients and projects including the marketing of new services, projects.
· To manage the office functions by effective liaison with the office staff.
· Provide updated statistics and service reports to the Directors monthly.
· To observe performance all safeguarding Health and Safety matters, risk assessments and building matters related to the service.
· Supervise the management of the rotas