Operations Manager
Etobicoke, ON – On site position
Fleet/Logistics Management
Competitive Salary $110,000 — $125,000 plus Bonus & Benefits
Our client, a fast growing dynamic North American rental company, is seeking an Operations Manager to oversee daily operations in Etobicoke, ON. Reporting to the President, the Operations Manager will oversee a rental fleet of over 850 specialized units supplying customers across Canada and ensuring the ongoing repair and maintenance. The ideal candidate is someone who brings strong operations experience and a passion for hands-on leadership and process improvement.

The Role:

• Lead the day-to-day operations of the team with a strong focus on quality,
• efficiency, and customer satisfaction.
• Serve as primary contact for all customer-related issues related to equipment
• quality, client service with team members.
• Work successfully with cross-functional partners within the business
• Create and successfully adhere to annual budgets in cohesion with company goals
• Manage day-to-day logistics for fleet movement
• Confirm coordination of delivery of all fleet units for maintenance, repairs, and
• operational needs.
• Manage units between client and company locations, ensuring
• accurate tracking and condition oversight.
• Supervise and coordinate activities of service technicians, cleaners, and admin
• staff.
• Monitor and optimize team performance, workload distribution, and work
• schedules.
• Participate in leadership and cross-functional meetings to support company-wide
• initiatives.
• Proactively address service issues and resolve customer concerns with urgency and
• professionalism.
• Coach, mentor, and support technicians to meet service standards and follow best
• practices.
• Champion continuous improvement across service processes, safety protocols,
• and team collaboration.
• Support employee development through certifications, regular coaching, and
• growth planning.
• Foster a safety-first culture through personal accountability and effective team
• communication.
• Collaborate interdepartmentally to ensure efficient coordination of fleet/ rental unit servicing
• and client needs.
• Oversee preventive maintenance planning and ensure all regulatory and
• compliance requirements are met.
• Partner with HR to recruit, hire, and onboard new team staff.
• Participate in employee evaluations, job description reviews, and performance
• improvement discussions.
• Contribute to the implementation of training programs and individual development
• plans.

The Ideal Candidate:

• 8+ years of operations experience, with at least 3 years in a management
• role.
• Proven leadership and team management experience.
• High school diploma or equivalent
• Excellent problem-solving and decision-making skills.
• Familiarity with fleet maintenance operations with preference given to those coming with an equipment rental, RV or HVAC industry experience.
• Comfortable working with basic hand tools, power tools, and electrical equipment.
• Demonstrated leadership capabilities, with a focus on team development and
• employee engagement.
• Strong interpersonal and communication skills – able to lead, support, and motivate
• diverse teams.
• Demonstrated ability to manage change and lead continuous improvement
• initiatives.
• Proficient with Microsoft Office applications (Teams, Outlook, Word, Excel).
• Customer-focused mindset with a high attention to detail.
• Valid Ontario Driver’s License with a clean driving record.

Ability to work on location on a full time basi

• Lead the day-to-day operations of the team with a strong focus on quality,
• efficiency, and customer satisfaction.
• Serve as primary contact for all customer-related issues related to equipment
• quality, client service with team members.
• Work successfully with cross-functional partners within the business
• Create and successfully adhere to annual budgets in cohesion with company goals
• Manage day-to-day logistics for fleet movement
• Confirm coordination of delivery of all fleet units for maintenance, repairs, and
• operational needs.
• Manage units between client and company locations, ensuring
• accurate tracking and condition oversight.
• Supervise and coordinate activities of service technicians, cleaners, and admin
• staff.
• Monitor and optimize team performance, workload distribution, and work
• schedules.
• Participate in leadership and cross-functional meetings to support company-wide
• initiatives.
• Proactively address service issues and resolve customer concerns with urgency and
• professionalism.
• Coach, mentor, and support technicians to meet service standards and follow best
• practices.
• Champion continuous improvement across service processes, safety protocols,
• and team collaboration.
• Support employee development through certifications, regular coaching, and
• growth planning.
• Foster a safety-first culture through personal accountability and effective team
• communication.
• Collaborate interdepartmentally to ensure efficient coordination of fleet/ rental unit servicing
• and client needs.
• Oversee preventive maintenance planning and ensure all regulatory and
• compliance requirements are met.
• Partner with HR to recruit, hire, and onboard new team staff.
• Participate in employee evaluations, job description reviews, and performance
• improvement discussions.
• Contribute to the implementation of training programs and individual development
• plans