OPERATIONS MANAGER | OUT OF HOURS | PERMANENT

Salary: £30,613
Shifts: 07:00 am to 20:00 pm , Saturday & Sunday including all bank holidays.
Hours: 24 Hours

SKILLS NEEDED FOR AN OPERATIONS MANAGER:

• Full understanding of Service Centre operational processes.
• A good Working knowledge of systems including CityTrak and X-Despatch 3.
• Ability to proactively advise clients and colleagues of business-critical information and updates.
• Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment.
• A clear understanding of commercial targets and performance.
• Ability to deputize for the Service Centre Manager as required.
• Previous experience in an Operations environment.
• Demonstrates a strong customer orientation and builds successful/strong customer relationships to maintain retention.
• Understands Service Centre KPI’s & SLA’s and how to positively influence success.
  If the Operations Manager role sounds perfect for you, we really want to hear from you.
  The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check

• Manage stakeholder relationships to ensure that CitySprint retains a positive commercial reputation.
• Actively manage, support and develop a team of Operations Controllers/ Coordinators to achieve the collective Service Centre success via regular 121’s and objective and performance reviews.
• Manage remote access to sites and responsible for site access log to ensure they are being left secure.
• Monitors the operational costs and allocation of resources to ensure optimisation of revenue and profit, and proactively seeks to identify new opportunities for maximisation.
• Ensures all in-house systems are updated accurately and in a timely manner e.g. CityTrak, X-Despatch 3, Salesforce.
• Monitors the operational costs and allocation of resources to ensure optimisation of revenue and profit, and proactively seeks to identify new opportunities for maximisation.
• Proactively manages and resolves direct customer, courier, and control queries by effectively communicating with other departments.
• Direct communications always relating to designated courier workload courteously and efficiently.