ABOUT THE OPPORTUNITY:

We are the internal recruitment partner for our client, a well-established financial services group specialising in professional and ethical recovery of outstanding debt. For both private and commercial clients.
Are you a tech-savvy operations leader with a passion for driving innovation through software and systems? We are seeking a dynamic Technical Operations Manager to spearhead the transformation of our operational systems and lead our business through critical technology upgrades and integrations.
As Operations Manager, you’ll report directly to the Managing Director and lead daily business operations with a strong focus on software implementation, data migration, and systems integration. This is a pivotal role requiring both strategic oversight and hands-on execution, especially in adopting new technologies that will shape the future of our collections and recovery services.

• Lead the implementation of new software and technology, ensuring seamless systems integration and enhanced operational efficiency.
• Own and manage data migration and portfolio onboarding, including campaign setup and testing.
• Oversee internal and outsourced collection teams, ensuring performance meets KPIs and regulatory standards.
• Produce and manage accurate client reporting, providing key insights and data analysis for strategic decisions.
• Build and nurture relationships with external partners, including field agents, recovery agents, and legal support.
• Drive business innovation by creating and improving operational processes and documentation.
• Champion a culture of compliance, customer focus, and continuous improvement across the team.