The Canadian Brewhouse opened its first restaurant in 2001, in Edmonton, Alberta. By adding awesome talent to our team, serious dedication and persistence, and keeping the guest in mind, we’ve grown to 47 Canadian Brewhouses, 1 Canadian Icehouse, 4 Banquet Bars, 40 Plantlife Cannabis dispensaries, 7 Ribeye Butcher Shops, and our newest addition The Italian Bakery’s Tesoro!
The Operations Manager is responsible for overseeing the complete operations of assigned Canadian Brewhouse locations, ensuring seamless operations across multiple stores. The role is ultimately accountable for achieving Key Performance Indicators (KPIs) and critical business metrics as defined by the company.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (Master’s preferred)
• 5 years of senior-level management experience and 2 years of multi-unit hospitality management experience
• Proven expertise in financial terminology and concepts, including P&L, General Ledger, and Cost of Goods Sold (COGs)
• Experience with budgeting, cost control, financial performance, and overall P&L management
• Strong understanding of store operations optimization and standards for success
• Excellent communication, strategic thinking, problem-solving, and time management skills
• Proven ability to motivate and develop team members, manage remotely, drive sales, and maintain a performance-driven mindset.
• Ability to handle stress and a fast-paced environment, with strong follow-up and a sense of urgency while remaining calm.

• Leading Your People: Recruit, train, and manage management and support hourly roles, ensuring adherence to The Canadian Brewhouse’s core values. Hold management accountable for defined KPIs, including coaching and performance management.
• Guest Experience: Actively lead in assigned locations, ensuring flawless execution of the company’s guest experience program. Build connections with guests and regulars, and ensure efficient operation of systems such as Tips Today and OpenTable.
• Operational Excellence: Manage expenses, conduct pre-shift and post-shift meetings, and oversee inventory management. Ensure adherence to company standards and procedures, and collaborate with vendors to maintain store services.
• Financial Oversight: Achieve labor targets and provide overall P&L oversight for assigned locations. Conduct regular P&L reviews, identify trends, and implement strategies for improvement.
• Sales and Targets: Responsible for beating sales targets (Year-over-Year performance and budget) as well as completing full P&L reviews on a monthly basis.