WE KNOW THE POWER OF A GREAT EXPERIENCE

• Ranked 5th in the 2025 Gender Equality Global Report released by Equileap.
• Placed 1st of real estate investment trusts in the S&P Global Corporate Sustainability Assessment 2025 Yearbook.
• Earned a Gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
• Awarded our fifth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2023-2025.
• Accredited Family Inclusive Workplace™.
• Committed to our second Stretch Reconciliation Action Plan (RAP).

THE ROLE

We are currently looking for an Operations Manager to join the celebrated Karrinyup Shopping Centre. Join the best in the West!
The Operations Manager is accountable for the soft services for the asset ensuring that the Centre is safe, secure and meets presentation standards to achieve desired customer and tenant satisfaction levels.
A strong people leader, you will provide leadership to the Integrated Services Team and broader Centre Management Team, by assisting the Senior Operations Manager in setting the vision and strategies for the team to deliver upon, whilst driving a culture of high performance and constant improvement.

WHAT YOU WILL BE DOING

• Managing the Integrated service team and contract, providing leadership and guidance to ensure that activities are prioritised and efficiently completed, with a strong focus on customer service and high standards.
• Driving the safety culture across the asset, ensuring compliance with health and safety procedures and that safety incident reporting is completed, actioned and closed out.
• Providing assistance to Tenancy Delivery Manager with onsite contractors, ensuring compliance to policies & procedures and fit out adherence with centre fire engineering, technical services designs, structural engineering requirements and aesthetics.
• Ensuring compliance with Environmental and OH&S requirements including contractor induction, the preparation of site specific risk management plans and review of contractor supplied Safe Work Method Statements.
• Assisting with managing the operational and non-recoverable expenditure budget and short/long term capital forecasting, incl. setting annual budgets, reforecasting as required and presenting asset plan updates.
• Providing guidance to the Capital Works and the Building Services/Operations team in the compilation and delivery of the centre’s expense budgets in line with targets set.
• Participating in national and site based sustainability forums and tenant engagement strategies as well as establish relationships with key stakeholders to drive social sustainability including city council networks, community groups and WA Police.
• Nominating for approval and implementing projects and programs to improve the property’s performance and assuming accountability for delegated projects, ensuring they are integrated and completed with minimum interruption to the building.
• Maintaining compliance with all relevant statutory authorities and enact sound engineering practices in relation to maintenance of the property structure, façade, fittings, finishes, fit out and services.
• Taking accountability for all emergency, crisis and risk management training programs including emergency evacuation procedures and other crisis management situations.
• Driving overall property presentation standards including cleaning, security, customer service and maintenance.
• Participating in the late night/weekend shift roster