Operations Manager, The Modernist Athens at Kariera.Recruitment Services Greece

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Coaching, Scheduling, Performance Monitoring, Recruitment, Guest Experience, Complaint Handling, Operational Oversight, Task Coordination, Problem Resolution, Health And Safety Compliance, Maintenance Coordination, Budget Management, Brand Strategy Implementation, Industry Trend Monitoring, Cost Management

Industry

Human Resources

Description

Operations Manager, The Modernist Athens Managing People ● Trains, coaches, schedules and supports colleagues, ensuring they perform productively. ● Focus on the team and create an environment where they feel supported, have opportunities to grow and enjoy what they do. ● Monitor the performance of the team and give regular feedback through one to ones and performance reviews. ● Manages all necessary staff recruitment processes. ● Lead by example in creating a memorable experience for our guests that exceeds their expectations and builds a great reputation for The Modernist Hotels. ● Interacts with guests, obtain feedback and effectively handle guest complaints. ● Lead from the front, taking hands on action, setting standards, motivating the team around. Managing Operations ● Oversees all departments on a daily basis to ensure an optimal level of service and hospitality. ● Plans, schedules, coordinates tasks, allocates responsibilities to achieve the most productive operating model. ● Resolve complaints and avoids potential problems by reviewing and monitoring operational issues, business flow and associate performance. ● Inspects facilities and all back of house areas on a daily basis to ensure they are complied with health and safety standards. ● Ensures hotel maintenance and staff or equipment adequacy. ● Inspects and coordinates all departments for cleanliness, ambience, service, readiness, staffing and hospitality culture. ● Oversees all maintenance works and external service providers. ● Prepares required operational paperwork, reports and schedules in an organized and timely manner. Managing Business ● Is aware of guest satisfaction scores and brand values towards increasing overall guest satisfaction. ● Able to balance operational needs, implement brand strategies and display a passion for business excellence. ● Stays updated with industry trends, monitors the competition. ● Manage all costs and expenses of daily operations. ● Manage the property’s relationship with the head office and collaborate closely in terms of budget, forecasting, sales, distribution, reporting, yield. ● Make sure the brand standards are followed and think creatively in how to engage with the local market and neighborhood

Responsibilities

The Operations Manager is responsible for leading and supporting colleagues through training, coaching, and performance management while ensuring an optimal level of service and hospitality across all hotel departments daily. This role also involves managing business aspects, including cost control, budget collaboration, and implementing brand standards while creatively engaging with the local market.