Operations Manager at TOPGOLF CALLAWAY BRANDS CORP
San Jose, CA 95002, USA -
Full Time


Start Date

Immediate

Expiry Date

19 Oct, 25

Salary

114000.0

Posted On

20 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Revenue, Time Management, Associate Engagement, Stairs, It, Availability, Expenses

Industry

Hospitality

Description

ANNUAL BASE SALARY UP TO $114000 BASED ON EXPERIENCE. POSITION ALSO INCLUDES COMPETITIVE QUARTERLY BONUS STRUCTURE, MERIT PLAN, FULL BENEFITS, 401K WITH COMPANY MATCH, AND A LUCRATIVE PTO PACKAGE!

How You’ll Do It

  • Supervise the Department Managers and their teams in providing best-in-class service
  • Coach and develop their direct reports and the team
  • Drive Associate engagement
  • Uphold operating standards and drive Guest and team safety and satisfaction
  • Hold leaders accountable for managing venue operations
  • Hold departments accountable for budgets and spending
  • Forecast and control sales and expenses
  • Delegate and follow-up on the completion of tasks
  • Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
  • Interact with Guests to check on the quality of their experience
  • Leverage business metrics and trends to drive performance and to maximize profit and revenue
  • Cultivate relationships with community leaders and organizations to ensure strong connections

What We’re Looking For

  • 15+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
  • Multi-unit management experience is desired but not required
  • High school diploma or equivalent
  • Excellent communication, time management and organization skills
  • Ability to work on a team
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change and integrity
  • Ability to work in extreme weather conditions for extended periods of time
  • Availability to work varied shifts, including evenings, weekends and holidays
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs
  • Ability to obtain required licenses and certifications for your location
Responsibilities
  • Supervise the Department Managers and their teams in providing best-in-class service
  • Coach and develop their direct reports and the team
  • Drive Associate engagement
  • Uphold operating standards and drive Guest and team safety and satisfaction
  • Hold leaders accountable for managing venue operations
  • Hold departments accountable for budgets and spending
  • Forecast and control sales and expenses
  • Delegate and follow-up on the completion of tasks
  • Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
  • Interact with Guests to check on the quality of their experience
  • Leverage business metrics and trends to drive performance and to maximize profit and revenue
  • Cultivate relationships with community leaders and organizations to ensure strong connection
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