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Operations Manager at TopView Sightseeing

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

85000.0

Posted On

04 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Leadership, Organizational Skills, Problem-Solving, Communication Skills, Customer Service, Safety Standards, Performance Analysis, Scheduling, Tourism Knowledge, NYC Geography

Industry

Travel Arrangements

Description

Job Title: Operations Manager Location: New York, NY Company: TopView Sightseeing Compensation: $75,000-$85,000 About Us: TopView Sightseeing is a leading tour company in New York City, offering hop-on hop-off bus tours, boat cruises, and sightseeing packages to visitors from around the world. We are dedicated to delivering memorable, high-quality experiences to every guest. Job Summary: We are seeking a hands-on and organized Operations Manager to oversee the day-to-day activities of our sightseeing tours in New York City. This role is responsible for managing schedules, coordinating staff and fleet operations, and ensuring excellent customer service and safety standards. Key Responsibilities: Oversee daily sightseeing bus tour operations Manage and schedule drivers and support staff Coordinate with customer service and sales teams to ensure smooth tour execution Implement and uphold safety and quality standards Analyze operational performance and implement improvements Resolve on-site issues and emergencies in real time Prepare daily and weekly operational reports Qualifications: 3+ years of experience in operations management, preferably in tourism, transportation, or hospitality Strong leadership and organizational skills Ability to work in a fast-paced, dynamic environment Excellent problem-solving and communication skills Familiarity with NYC geography and tourism industry is a plus Flexible schedule - mandatory weekends and holidays Ability to commute to our office next to Bryant Park Benefits: Health and dental insurance Paid time off Opportunity to grow within a fast-paced, expanding company Complimentary access to all tours under our company umbrella

Responsibilities

The Operations Manager will oversee daily sightseeing bus tour operations and manage schedules for drivers and support staff. This role also involves coordinating with customer service and sales teams to ensure smooth tour execution and implementing safety and quality standards.