JOB DESCRIPTION:

Total Cleaning Ltd is expanding and we have a really exciting role for an Operations Manager.
Total Cleaning Ltd, an established commercial cleaning firm of 25 years with a large roster of clients, is seeking a highly organised and proactive Operations Manager to lead our busy team.
Based in High Wycombe, we’re renowned for our professionalism and high standards. We’re looking for someone who will take pride in supporting, guiding and inspiring our dedicated workforce to ensure we continue to maintain our excellent reputation as an employer of choice.
This is a fantastic opportunity for someone with existing management experience who would enjoy taking the reins of a successful company to oversee the day to day operations.
To facilitate the smooth, day to day running of all business operations.
You will be working closely with the Area Supervisor, to ensure that any necessary information and reporting is communicated clearly and documented.
This role involves lone working, and self-motivation is key to success.

EXPERIENCE

• Proven experience as an Operations Manager or in a similar managerial role within a relevant industry
• Strong understanding of business functions such as HR, finance, marketing
• Excellent leadership skills with the ability to inspire and develop teams.
• Proficient in data analysis and performance metrics; experience with operational software is advantageous.
• Exceptional problem-solving abilities with a focus on continuous improvement.
• Excellent communication skills, both verbal and written, with the ability to engage stakeholders at all levels.

• First point of contact for clients and staff Communications with the Area Supervisor
• Dealing with any client queries / concerns
• Staff Rosters
• Detailed Excel documentation
• General staff queries/ updating documents/ disciplinary procedures
• Recruiting and on-boarding new members of staff
• Occasional site visits – ad hoc/ when needed to either meet with clients or cleaners
• Quoting for new work
• Basic Payroll
• On-boarding of new clients
• Ability to work alone
• Driving & and own a car – this is essential
• Able to prioritise workload and effectively manage time
• Knowledge of Xero is preferred but training will be provided
• Strong communication skills
• Experience in a customer facing role
• Has previously managed staff Working Hours Monday to Friday
• There will be occasions where site visits are be required