This is an exciting opportuity for people who are about to complete their final placement on the NHS Graduate Management Traininign Scheme and are looking for further development opportunity in operational management.
The post will be based within the Chief Operating Officer’s office and will work with operational directorates to ensure the sustainable delivery of high quality mental health care to the populations we serve - implementation a range of care development initiative led by the team.
The post holder will be responsible for supporting the Chief Operating Officer’s Department at South London & Maudsley NHS Foundation Trust. This team seeks to continually ensure the operational delivery of high quality care for service user and carers, ensuring operational effectiveness and continued improvement. It is accountable for the operations across all six directorates.
The post holder will support the team with operational delivery of its key functions:
Operational delivery of operational improvement, effectiveness and sustainability projects
Care development, redesign, and efficiency work
Organisational development activities
Quality & KPI assurance procedures
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
The main duties and responsibilities of the post holder will be to support:
Supporting implementation of operational projects, e.g. tracker, meetings
Monitoring for large delivery projects, risk management
Stakeholder engagement, including senior internal and external stakeholders from system partners to clinical and operational staff to service users and carers
Supporting continual development of operational delivery and the effective implementation of initiatives to improve effectiveness, efficiency and productivity in services
Co-production and engagement with service users, carers and communities
Monitoring and implementation of performance dashboards and KPIs
Implementing project management software and resource management tools
Organisational resource planning as part of care transformation
Supporting service development, and optimisation initiatives
Strategic and operational planning activities including the annual planning round
Review and support team development process and pathways
Research into mental health best practice and benchmarking to support service design and development
Review team policies, change management, performance management
Liaison with wider SLaM Corporate Functions, where appropriate
Implementing software and project management tools
Proposing policies or service changes, impact beyond own area, developing and implementing business policies which impact across multiple sites and service

Please refer the Job description for details