About the organisation

Our client is an established operations and field services business supporting clients across multiple sectors. They're growing their leadership team and looking for someone who can move comfortably between hands-on operational detail and longer-term strategic thinking.

About the role

Reporting to the COO, the Operations Manager takes ownership of operational performance, service delivery and continuous improvement across an allocated portfolio. This is a hands-on leadership role, equally comfortable resolving an individual client issue as it is contributing to future operating models and technology-enabled change.

Key responsibilities include:

• Owning operational performance, workloads, capacity and service levels across your portfolio
• Leading, coaching and developing operational teams to build a high-performance culture
• Managing client relationships and taking ownership of significant service issues and escalations
• Identifying opportunities for process improvement, automation and technology-enabled change
• Working closely with leadership to deliver on operational and strategic priorities

About you

You're an experienced operational leader who thrives moving between the detail and the big picture. You'll bring:

• Demonstrated experience leading teams in a service-based or complex operational environment
• Strong people leadership and performance management capability
• Experience using operational data and reporting to drive decisions
• Proven involvement in process improvement, transformation or technology-enabled change
• Strong commercial judgement and excellent stakeholder communication skills

What's in it for you?

• Brisbane CBD offices with excellent transport access
• Hybrid working arrangement (3 days office, 2 days WFH)
• A genuinely hands-on leadership role with real influence over the future operating model
• Supportive, output-driven management style
• Salary - $100,000 + super
•