Operations Manager, Truyu at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Customer Service, Stakeholder Engagement, HubSpot, AI Tools, Relationship Management, Process Improvement, Communication Skills, Organizational Skills

Industry

Financial Services

Description

Introducing Truyu We are a digital protection tool created by x15ventures, CommBank's corporate venture scaler. Our mission is to empower every Australian to be in control of their identity and reduce the financial, emotional and social impacts of fraud. When an identity check occurs in your name, Truyu will alert you a majority** of the time. Our current coverage extends to over 60% of all ID checks conducted at merchants across Australia. In the event of identity misuse, Truyu provides helpful links and remediation prompts to understand how you may re-secure your information as efficiently as possible and avoid additional harm or loss. We will also alert you if your email addresses have been exposed in a data breach and provide proactive guidance to enhance your online security. x15ventures is wholly owned by CommBank so your identity and personal details are in good hands. All data is encrypted and stored safely in accordance with our Privacy Policy Where would you fit in? At Truyu, we’re looking for a Customer Operations Manager who’s not just comfortable wearing many hats, but thrives on it. In this role, you’ll take full ownership of all customer communications while leading the day-to-day operations of the business. As a key player in a small, fast-moving team, you’ll need to be ready to roll up your sleeves and get involved in whatever needs doing—from solving customer issues to streamlining internal processes. If you’re resourceful, proactive, and excited by the idea of building something from the ground up, we’d love to hear from you. Key Responsibilities Lead day-to-day operations for Truyu, overseeing all customer communications Ensure all customer enquiries are responded to quickly and drive continuous uplift to the customer experience. Work closely with product and engineering colleagues to address customer queries Collaborate with cross-functional teams including marketing, product, and compliance to support Truyu’s strategic goals Support in delivery of internal communications, reporting and administrative tasks Driving operational improvement and leveraging technology and automation to streamline and scale. Supporting with ad-hoc administration tasks as required Key Skills and Experience Proven experience or strong interest in operations management, preferably in fintech, digital ventures, or startup environments. Experience in delivering exceptional customer service, both on the phone and written communications. Strong organisational and communication skills, with the ability to manage multiple priorities. Familiarity with customer experience tools (e.g. HubSpot). A proactive mindset with a passion for innovation and continuous improvement. Comfortable working in a fast-paced, ambiguous environment. Strong stakeholder engagement and relationship management skills. Passion for leveraging AI tools to drive efficiency and productivity. Why You’ll Love It Here: This is an exciting opportunity to make a huge impact by delighting customers, streamlining operations and scaling Truyu. We offer flexible work options to support your well-being and life stuff. We celebrate an authentic team culture and promote collaboration, innovation, and general mucking in. You can choose your own adventure with access to communities of practice and development opportunities where you can learn from and grow with others. We have a beautiful base at South Eveleigh - a state-of-the-art precinct that’s part of Sydney’s wider technology community If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 14/06/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

Lead day-to-day operations and oversee all customer communications to drive a continuous uplift in customer experience. Collaborate with cross-functional teams to support strategic goals and leverage automation to scale internal processes.