OPERATIONS MANAGER VIC/TAS at Europcar

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operations Management, Customer Service, Financial Management, Team Motivation, Stakeholder Influence, Revenue Growth, Fleet Management, Performance Reviews, Recruitment, Training, Cost Control, Resource Allocation, Adaptability, Communication, Sales

Industry

Travel Arrangements

Description

Job Description Join Our Team as a Operations Manager – Lead and Drive Excellence Across an Entire Region! Are you a strategic leader with experience managing operations on a larger scale? We are seeking an experienced Operations Manager VIC / TAS to oversee the performance of multiple stations within Victoria and Tasmania, ensuring operational efficiency, strong leadership, and outstanding customer service across all locations. In this pivotal role, you will be accountable for steering overall profitability, optimising fleet utilisation, enhancing customer service outcomes, and delivering sustained revenue growth across the network. Your leadership will ensure seamless alignment with broader corporate strategy and financial objectives. Additionally, you will mentor and guide a high-performing team, fostering a culture of continuous improvement, operational efficiency, and exceptional service standards. Why join Europcar? A competitive remuneration package, including a fully maintained vehicle + fuel + attractive bonus incentive Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, Accor and more! A supportive, highly flexible and engaging environment that will support personal and professional development Ongoing training and development to pursue individual ambitions both locally and through our Global brand with potential to work overseas and to tap in to our worldwide career opportunities Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness Some of the key responsibilities include: Promote Europcar’s services to exceed company and customer expectations. Manage state-wide expenses to meet financial targets and KPIs. Lead the VIC/TAS Fleet Operations team with a hands-on approach when needed. Optimise the business network in line with the company's connectivity strategy. Develop key account relationships to drive revenue growth. Oversee recruitment, training, performance reviews, and employee relations. Collaborate with Fleet teams to ensure vehicle availability matches customer needs. Partner with Finance to implement audits and minimise risk. Build strong relationships with Sales and support key tenders. Maintain positive ties with external stakeholders and evaluate outsourced operations. Drive ancillary sales, improve NPS, and achieve location performance targets. To be considered for this position you should possess: 5+ years of senior management experience overseeing multi-site operations or large teams. Strong leadership and people management skills with experience leading remote and on-site teams. Customer-focused with a background in operations, sales, and customer experience. Proven ability to drive revenue growth and profitability across a state or territory. Proficient in financial management, cost control, and resource allocation. Skilled in motivating teams to achieve KPIs and common goals. Excellent communication and stakeholder influence skills. Resilient, adaptable, and able to thrive under pressure. Willing to travel across VIC/TAS Car rental industry or similar retail experience preferred, with fleet management skills desirable. If you’re ready to take on a leadership role and ensure success across multiple stations, apply today! About Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). More info: www.europcar-mobility-group.com Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !

Responsibilities

The Operations Manager will oversee the performance of multiple stations in Victoria and Tasmania, ensuring operational efficiency and outstanding customer service. Key responsibilities include managing expenses, leading the fleet operations team, and driving revenue growth through key account relationships.