• Full time ongoing position (part-time considered)
• Salary range: $110,357 - $127,333 (pro rata) plus super plus salary packaging
• Up to $15,900 in salary packaging and hybrid WFH & office model
• Flexibility in office location is available. Candidates can choose their preferred office from the five locations in the North: Bendigo, Broadmeadows, Ringwood or Shepparton

ABOUT YOU

As our ideal candidate, you will possess:

• A strong background in coordinating both operational and strategic initiatives, ideally within a legal or similarly complex environment.
• The ability to analyse complex datasets and derive actionable insights to solve problems and improve service delivery.
• Highly developed interpersonal and communication skills, with the ability to negotiate effectively and build strong relationships with diverse stakeholders.
• Experience in managing administrative and support services, particularly within a legal practice or related field.
• A deep understanding of social justice issues, with a demonstrated commitment to supporting Aboriginal and/or Torres Strait Islander communities within the justice system.
• Willingness to regularly travel across the North regional offices including overnight and adapt to varying needs and challenges of different locations.

Don’t meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you’re excited about this role but your CV doesn’t align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

Victoria Legal Aid (VLA) is seeking a seasoned Operations Manager to lead streamlined operations in five regional offices in the North catchment. Reporting to the Regional Associate Director, North, you will manage administrative functions and lead initiatives to enhance statewide service delivery and operations.
Your role will involve working collaboratively with stakeholders to coordinate streamlined regional operations, aligning them with VLA’s strategic goals, and driving service improvements. You’ll also manage key projects including developing data and service analysis to enhance delivery of VLA services.
The North catchment includes offices in Bendigo, Broadmeadows, Ringwood, Shepparton, and Mildura, and an expanding staff presence in Wodonga, focusing on improving access to legal services for clients in outer-metropolitan and regional areas. This position requires regular travel, including overnight travel across these offices to meet service needs.
This role is based at Dja Dja Wurrung, Yorta Yorta, and Wurundjeri Country.