PEOPLE

• Shape and influence the People Strategy to drive exceptional performance and embed people-first culture across One Retail, Using the “Teams “ people Mission.
• Create the cultural and behavioural standards for your region, role-modelling company values and driving behavioural change and aspirational leadership.
• Inspiring and leading General Managers and Unit Managers through Coaching, challenging, and empowering them. Create an environment that encourages continuous development and showcases the best talent.
• Own and deliver a robust talent strategy, collaborating -functional teams to nurture future leaders and ensure succession plans are in place across all stores. Work closely with the People Partner, to ensure the right tools are in place and contribute to shaping the One Retail talent strategy.
• Provide clear, candid feedback to your managers, helping them understand their performance and guiding improvement. You confidently address performance conversations, celebrate excellence, and apply leadership earning and self-awareness to maximise your impact on others.
• Utilise Business Review Meetings, and personal development plans to ensure every team member understands their role in your region. You ensure there’s clarity and structure in personal development, while continuously looking forwards to enhance future strategies and goals.
• expertly engage colleagues by creating a psychologically safe environment that fosters openness and idea-sharing. Communication is a priority, and your regional engagement plan is designed to inspire and make a difference in colleagues ’lives. Your region inspires other leaders and sets the standards.
• Embrace diversity and promote inclusivity, valuing the wellbeing of your team. You demonstrate authenticity, empathy, and integrity, setting a powerful example for others.
• Tackle people challenge with agility and resilience, coaching your team to collaborate with support functions and solve problems proactively. You provide feedback to the operations Director and people partner for continuous improvement and ensure stores maintain legal and regulatory compliance, including Working Time Directive, Right to Work.
• Committed to continual self-leadership and development. Able to articulate career aspirations. Covers for operations director role if required to do so.
• Mentor peers with aspirations, dedicating time to nurturing others. You are recognised as a role model and an inspirational leader across the business.

SKILLS AND BEHAVIOURS WE EXPECT

Inspirational Leader & Role Model
Team Development and is able to adapt style to strengths, needs and experience of the audience
Coach & Mentor
Adaptability & Resilience remains calm in a crisis
Business Planning
Strategic Thinking and Execution
Change Implementation with an agile and flexible approach
Problem Solving & Decision Making
Commercial Performance-financial acumen and budget controls
Operational Excellence
Customer Centric Thinking who is passionate about the business and great customer service
Stakeholder & Partnership Management
Data Analytics
Influencer& Investor Host
Innovator& Collaborator
Engaging Communicator & Presenter with a high level of personal impact
Achievement oriented – takes ownership for results
A role model of Compass values and behaviours at all times
Capable of having challenging conversations at all levels of the business
High integrity and trust
Able to challenge the status quo
Has a future focus and is able to balance short, medium and long term prioritie

ROLE PURPOSE

At the heart of One Retail, our mission is to enhance every customer experience through exceptional service, offers, and partnerships with relevant and leading brands. As Operations Manager, you will drive the success of your region by leading your team to deliver organic growth and new opportunities, across multiple contracts. Your leadership will shape the future of our business, delivering operational excellence and fostering a high-performing culture that places people, customers, and profitability at the core of everything we do.

PURPOSE

• Ensures Brand Standard Visits are a way of life, The customer can feel the rigour and relentlessness your regional team have for availability, stock management and processes. You create a culture of continuous improvement, advancing processes and inspiring change.
• Foster a sales-driven culture across your region with a strong focus on franchise partners, in-depth product & Processes knowledge, take accountability for driving sales growth in stores by implementing strategies that enhance these key areas.
• Credible and impactful when influencing others to drive a decision or change for the benefit of the customer and profitability. Empower your team to adopt this mind set, promoting a culture of data-driven decision-making.
• You are obsessed with the customer experience. Role modelling the importance of a world-class customer journey. Your team feel your passion and emulate it in their stores with their people and customers. Everyone in your region knows how to sell, manage queues and delight customers through friendly and helpful interactions. You set the standard and inspire others.
• Store activity and brand standards are delivered with excellence through the validation processes, clarity of communication and expectation that store teams are upskilled to deliver high execution. Your stores set the model standard for others to emulate
• Support innovation by being a voice into the central teams, sharing ideas, feedback and collaborating on projects.
• Build and maintain strong relationships with landlords, demonstrating confidence and charisma that foster a sense of pride and trust. Landlords see you as a go to tenant, and you work to ensure excellent communication and rapport
• Lead your region in hosting senior leadership visits, internal; and external, showcasing the best of One Retail and strengthening the company’s reputation as a partner of choice.
• Cultivate relationships with the communities where your stores operate, supporting chosen charities and schools to enhance brand awareness and reputation
• Gain a deep understanding of the market where your units operate, and tailor your approach to meet the unique needs of each customer. Shape the central team’s strategy and actions to expand the product and service range to attract future customers and drive higher conversion rates.