Job Description

Roles & Responsibilities

1. 3PL Warehouse Management

• Manage the relationship with the 3PL.
• Ensure compliance with warehouse SLAs.
• Monitor receiving, storage, picking, and dispatch.
• Review warehouse capacity and productivity.
• Conduct regular operational reviews with the 3PL.

2. Inventory Management

• Maintain inventory accuracy.
• Oversee cycle counts and stock reconciliations.
• Investigate stock discrepancies.
• Minimize damages and inventory loss.
• Monitor inventory aging and space utilization.
• Provide full details and data for suppliers and insurance claims

3. Store Replenishment

• Ensure stores receive stock on time.
• Prioritize replenishment based on business needs.
• Monitor replenishment KPIs and cut-off times.

4. Customer Order Fulfillment

• Ensure customer orders are picked accurately and on time.
• Resolve fulfillment issues quickly.
• Monitor order backlog and SLA compliance.

5. Quality Control

• Manage the QC team.
• Ensure orders are inspected before dispatch “where applicable”.
• Monitor QC productivity and accuracy.
• Reduce returns caused by quality issues.
• Report product and handling defects to relevant teams.

6. Last Mile Delivery

• Manage delivery planning and execution.
• Ensure on-time deliveries.
• Optimize delivery capacity and routes.
• Monitor delivery partner performance (when applicable).
• Improve customer delivery experience.
• Reduce delivery failures and complaints.

7. Performance & Continuous Improvement

• Monitor operational KPIs.
• Identify process improvements.
• Lead cost-saving and productivity initiatives.
• Ensure SOPs are followed across all functions.
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• KPIs
  • Inventory Accuracy
  • Store Replenishment SLA
  • Customer Order Fulfillment SLA
  • On-Time Delivery
  • Customer Complaints
  • Damage Rate
  • Warehouse Productivity
  • Last Mile Productivity
  • 3PL SLA Compliance

Desired Candidate Profile

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 5-7 years of progressive experience in warehouse and logistics operations management.
• Proven track record of successfully managing large-scale warehouse operations and complex logistics networks.
• Proficiency in Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) software.
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