JOB DESCRIPTION: OPERATIONS MANAGER

Do you want to be a part of an elite team, focused on servant leadership performance excellence? Waste Connections of Canada, the leader in non-hazardous solid waste management in North America is looking for an Operations Manager to join our tight knit, growth oriented team that seeks to succeed in every way and every day in our Toronto District.
As the Operations Manager in the Toronto District you will be responsible for the day to day Commercial, Roll-off and Rear Load collection fleet.
We pride ourselves on safety excellence and service focus.
Together with your team of Operations Supervisors, Dispatch and Operations support you will continue to help the Toronto District service over 10,000 customers daily with a fleet of approximately 100 commercial service vehicles on the road each day.
If you want to take that next step in the largest urban market in Canada and the third largest in all of North America then this is the spot for you!

SUMMARY OF FUNCTIONS:

The Operations Manager plans and manages district operations effectively, ensuring the best possible service and productivity metrics are achieved. The Manager sets the tone for safety practices and ensures the team understands and follows the rules of safety which allows for success and protection of employees as well as the community at large. The Manager directs the operations team and drivers to minimize the number of missed pickups, maximize service quality, and minimize drive times while routing to a cost-effective transfer station or landfill.

REQUIREMENTS:

• 5 plus years’ experience in industry or logistics.
• 5 years managing a diverse team in an operations or production, heavy construction/road

building and/or environmental field services.

• Excellent interpersonal and communication skills and, employee management skills;
• Proven ability to minimize safety-related accidents and operate an accident-free

environment.

• Solid analytical skills to optimize routes and productivity.
• Well-developed influencing and presentation skills.
• Experience with collective bargaining agreements (CBA) and grievance handling.
• Understand the geographic area and can apply routing principles.
• Working knowledge of routing software
• Understand the basics of trucks and maintenance.
• DZ/Class 3 with Air endorsement will be considered an asset.
• Understanding of P&L, budget and forecast management is an asset.
• Good knowledge of MS Office (in particular Excel) and other technology related to landfill

management.

• Track productivity and service metrics and seek opportunities for overall improvement by route.
• Implement productivity improvement initiatives (e.g., send supervisor with the driver on
  weaker performing routes to identify service inefficiencies and opportunities to add density

for sales).

• Drive safety initiatives and engage the team in a proactive accident avoidance plan.
• Fine-tune schedules for route optimization.
• Identify opportunities with Productivity Manager on process improvements, and with Sales

Manager to add density and service frequency.

• Continually adjust routes and boundaries (e.g., review earlier start times, by-laws, busy

streets, gated calls).

• Handle all employee relations issues with drivers proactively and resolve any grievances.
• Hire and terminate drivers and handle major or recurring performance issues directly.
• Provide safety training and address supervisor’s field observations (with retraining, coaching

or corrective action on identified issues). May investigate issues or conduct on road and

provide oversight of drivers.

• Work with the Maintenance Manager to keep all trucks productive, safe and operational.
• Manage costs by optimizing labour hours and carryovers.
• Review damages, repairs and investigate accidents; Review and manage insurance claims.
• Investigate and address escalated customer service concerns, and delegate follow-up (e.g.,

supervisor may go on-site to address issues, e.g. blocked access, illegal dumping).