PAY RANGE

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$92,000.00 - $145,000.00

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experienc

Desired Qualifications:

• Strong leadership and interpersonal skills.
• Adaptability and ability to think on your feet to adjust and react to daily operations issues.
• 4+ years of Lockbox Operations experience
• Experience leading other exempt level managers
• Ability to interact with all levels of an organization
• Ability to exercise independent judgment to identify and resolve problems
• Ability to identify risks and propose mitigation plans
• Ability to manage initiatives involving process improvements
• Ability to manage to production goals, deadlines, and various metrics
• Experience successfully collaborating with others in a change driven environment
• Ability to motivate and provide performance feedback to staff
• Strong analytical skills with high attention to detail and accuracy
• Strong time management skills and ability to meet deadline

Wells Fargo is seeking an Operations Manager in Lockbox Operations as part of our Global Operations team. Learn more about the career areas and lines of business at wellsfargojobs.com/career-areas

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
• Provide training, performance, evaluation and coaching of less experienced team
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Strong leadership and interpersonal skills.
• Adaptability and ability to think on your feet to adjust and react to daily operations issues.
• 4+ years of Lockbox Operations experience
• Experience leading other exempt level managers
• Ability to interact with all levels of an organization
• Ability to exercise independent judgment to identify and resolve problems
• Ability to identify risks and propose mitigation plans
• Ability to manage initiatives involving process improvements
• Ability to manage to production goals, deadlines, and various metrics
• Experience successfully collaborating with others in a change driven environment
• Ability to motivate and provide performance feedback to staff
• Strong analytical skills with high attention to detail and accuracy
• Strong time management skills and ability to meet deadlines

Job Expectations:

• Flexibility and willing to work non-standard hours; including holidays, weekends & extended shifts.
• This is a Monday - Friday position with a start time of 4:00 AM and expected to stay till work is completed. Schedule and time may be adjusted in the future, based on operational need and ongoing Lockbox initiatives.