Operations Manager at Whitecollars

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Process Improvement, Performance Management, Cross-Functional Collaboration, Analytical Skills, Communication Skills, Talent Acquisition, Compliance, Governance, Agile Methodologies, SaaS Operations, Team Facilitation, KPI Monitoring, Risk Assessment, Professional Development, Continuous Learning

Industry

Human Resources

Description

Company Description About our Client: Our client is a leading online learning platform that provides professional development and skills training through a comprehensive library of courses. Specializing in business, technology, software, and creative skills, they serve both organizations and individual learners with interactive, video-based content. With a strong presence in the MENA region and support for the Arabic language, the platform focuses on delivering practical, job-relevant education that drives professional growth and organizational success. Job Description Job Summary: We are looking for an Operations Manager for one of our clients to ensure their Web Division operates as a cohesive, efficient, and high-performing unit. You will be responsible for implementing and maintaining division-wide operating models, performance frameworks, and compliance standards. This role is crucial in enabling sustainable growth and reliable delivery across all functions including engineering, product, product design, QA, and project management. You will work closely with division leaders (Head Product Owner, Engineering Manager, Product Design Lead), focusing on building and maintaining the processes, metrics, and talent infrastructure that drive our success. Key Responsibilities: Operational Strategy & Efficiency: Implement and continuously improve division-wide operational standards and SOPs Ensure division-wide consistency of sprint planning processes Facilitate sprint alignment meetings across teams and support quarterly operational reviews Identify inefficiencies and bottlenecks across teams, implementing process improvements Performance Management: Support the division's performance review framework across all roles Monitor division KPIs (velocity, SLA adherence, delivery predictability, etc.) Provide regular operational insights and reports to the Web Division Manager Talent & Organizational Development Partner with HR on talent acquisition for division needs Help define career paths, role expectations, and onboarding processes Support professional growth opportunities and continuous learning Compliance & Governance Ensure adherence to quality, security, and documentation standards Assist with operational audits, postmortems, and risk assessments Support business continuity and operational resilience efforts Cross-Team Alignment Facilitate collaboration across Engineering, Product, and Product Design Help ensure all teams work within a consistent framework Qualifications Required Qualifications: 5-8 years of experience in operations within tech/SaaS environments Experience implementing and scaling processes and performance frameworks Strong ability to work cross-functionally with engineering, product, and design teams Analytical mindset with the ability to turn data into operational insights Excellent communication and facilitation skills Experience in SaaS company operations is required Additional Information https://docs.google.com/document/d/13XEYiaron41IpY04qHPOo6yzazLH-GJzRh1m5mrSbmc/edit?tab=t.0#heading=h.xhgbs3ps7tjy

Responsibilities

The Operations Manager will ensure the Web Division operates efficiently and cohesively by implementing operational standards and performance frameworks. This role involves collaborating with division leaders to enhance processes and drive organizational success.