JOIN OUR TEAM AS AN OPERATIONS MANAGER

We are seeking an Operations Manager to oversee the delivery of a first-class estate and public realm security service. This role carries responsibility for ensuring the safety and protection of visitors, residents, tenants, and stakeholders across a vibrant, mixed-use environment. Leading day-to-day operations—including uniformed patrols, control room activity, stakeholder engagement, and major event support—the Security Operations Manager will drive compliance, resilience, and outstanding customer service, safeguarding both people and place.

As an Operations Manager you will be responsible for:

• Lead the estate-wide security operation, ensuring safe, secure, and welcoming public realm and building environments.
• Oversee control room functions, patrols, building security teams, and canine services, maintaining effective coverage, response, and compliance with SOPs, risk assessments, and evolving security threats.
• Recruit, develop, and inspire a diverse team, driving a culture of safety, performance, and customer service excellence through effective rostering, training, coaching, and performance management.
• Build strong relationships with tenants, residents, retailers, community groups, and public authorities, representing the estate at key security and resilience forums.
• Provide security leadership for estate events and retail operations, balancing safety with positive customer experience, and act as a trusted advisor to the client on crime prevention, resilience planning, and legislative developments.
• Ensure estate readiness for major events and VVIP visits, including tailored risk assessments and resource planning.