ABOUT US:

WJD Repairs is a leader in the mobile phone repair and refurbishment industry, providing high-quality repair services to customers and businesses alike. We pride ourselves on delivering exceptional customer service and innovative solutions, ensuring we stay ahead in a fast-paced and evolving industry.

OVERVIEW:

We are seeking a dynamic and results-driven Operations Manager to lead and optimise our daily operations. This role is key to ensuring the efficiency, productivity, and success of our business. The ideal candidate will be a natural leader with a passion for operational excellence, a strategic mindset, and a track record of delivering measurable results.

KEY SKILLS & QUALIFICATIONS:

• Proven experience in operations management or a similar role, ideally within the technology, repair, or logistics sector.
• Strong leadership and team management skills, with experience managing teams of 10 or more.
• Excellent problem-solving and critical-thinking skills, with the ability to remain calm under pressure.
• Proficient in analysing operational data and using performance metrics to inform decision-making.
• Exceptional communication and interpersonal skills to effectively engage with internal teams and external stakeholders.
• Experience with project management methodologies is a strong advantage.
• Familiarity with industry-specific software or tools (training can be provided).
• Strong organisational skills, with the ability to prioritise and manage multiple tasks simultaneously.
• A proactive, hands-on approach and a passion for driving continuous improvement.

• Develop, implement, and monitor operational strategies to drive productivity, efficiency, and growth across all areas of the business.
• Oversee day-to-day operations, ensuring seamless workflows and swift resolution of issues to maintain a high standard of performance.
• Collaborate with departments to establish clear performance goals, KPIs, and ensure alignment with broader business objectives.
• Analyse operational data and business processes to identify areas for improvement, cost-saving opportunities, and increased efficiency.
• Lead, mentor, and support teams to foster a culture of collaboration, accountability, and excellence.
• Ensure compliance with industry standards, health and safety regulations, and company policies.
• Build and maintain relationships with key stakeholders, including suppliers, partners, and clients, to enhance operational success.
• Prepare detailed operational performance reports and present findings and recommendations to senior management.
• Oversee resource allocation, inventory management, and project timelines to optimise productivity.
• Drive initiatives to improve customer satisfaction and ensure a seamless experience across touchpoints.