Operations Manager
at WorQulture
Lagos, Lagos, Nigeria -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 10 May, 2025 | USD 300000 Monthly | 11 Feb, 2025 | N/A | Personal Development,Customer Experience,Microsoft Office,Communication Skills,Social Media,Customer Service | No | No |
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Description:
BEACH HOUSE MANAGER
Our client is seeking a proactive and highly personable Beach House Manager to oversee the daily operations of our exclusive beach house, ensuring a seamless and exceptional experience for guests. This role combines hospitality management, operations oversight, customer engagement, marketing, and business development. The ideal candidate will be a strong communicator, strategic thinker, and disciplined professional who is passionate about delivering premium guest experiences and fostering business growth.
Work Schedule: 5 days per week (Monday–Friday onsite, with weekend visits to the beach as required. Remote days granted when weekend work is necessary.)
KEY REQUIREMENTS
- Minimum of 3 years experience in hospitality, events management, or customer service.
- Strong interpersonal and communication skills (both written and verbal).
- Excellent organisational and problem-solving abilities.
- Proactive, detail-oriented, and able to work independently.
- Social media savvy with an understanding of audience engagement.
- Ability to work flexibly, including occasional weekends, with compensatory remote days.
- Passionate about hospitality, customer experience, and personal development.
- Proficiency in Microsoft Office (Excel, PowerPoint etc.)
Job Type: Full-time
Pay: ₦200,000.00 - ₦300,000.00 per month
Application Question(s):
- Are you passionate about hospitality, customer experience, and personal development?
- Are you social media savvy with an understanding of audience engagement?
- Do you have strong interpersonal and communication skills ?
Experience:
- Hospitality,event management or customer service: 3 years (Required)
Responsibilities:
- Serve as the primary point of contact for all customer inquiries, ensuring timely and professional responses.
- Maintain a high standard of customer service, addressing guest needs and ensuring a memorable experience.
- Oversee guest check-in and check-out processes, ensuring smooth transitions.
- Collect and analyse guest feedback to implement continuous improvements.
- Supervise cleaning and maintenance staff to ensure the property remains in pristine condition.
- Conduct regular inspections of the beach house and facilities to uphold safety and aesthetic standards.
- Ensure all operational supplies are well-stocked and available for guest use.
- Coordinate vendor services, including housekeeping, security, catering, and maintenance.
- Manage and grow the beach house’s social media presence by posting engaging content and responding to inquiries.
- Develop partnerships with corporate clients, event planners, and influencers to drive bookings and host exclusive events.
- Collaborate with management to create and implement promotional campaigns.
- Identify new revenue opportunities, including premium experiences and seasonal packages.
- Oversee event setup and execution, ensuring a seamless experience for hosts and guests.
- Be present at the beach house during scheduled events to oversee logistics and guest satisfaction.
- Coordinate with vendors and ensure compliance with all event policies.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Lagos, Nigeria