Operations Manager

at  WorQulture

Lagos, Lagos, Nigeria -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate10 May, 2025USD 300000 Monthly11 Feb, 2025N/APersonal Development,Customer Experience,Microsoft Office,Communication Skills,Social Media,Customer ServiceNoNo
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Description:

BEACH HOUSE MANAGER

Our client is seeking a proactive and highly personable Beach House Manager to oversee the daily operations of our exclusive beach house, ensuring a seamless and exceptional experience for guests. This role combines hospitality management, operations oversight, customer engagement, marketing, and business development. The ideal candidate will be a strong communicator, strategic thinker, and disciplined professional who is passionate about delivering premium guest experiences and fostering business growth.
Work Schedule: 5 days per week (Monday–Friday onsite, with weekend visits to the beach as required. Remote days granted when weekend work is necessary.)

KEY REQUIREMENTS

  • Minimum of 3 years experience in hospitality, events management, or customer service.
  • Strong interpersonal and communication skills (both written and verbal).
  • Excellent organisational and problem-solving abilities.
  • Proactive, detail-oriented, and able to work independently.
  • Social media savvy with an understanding of audience engagement.
  • Ability to work flexibly, including occasional weekends, with compensatory remote days.
  • Passionate about hospitality, customer experience, and personal development.
  • Proficiency in Microsoft Office (Excel, PowerPoint etc.)
    Job Type: Full-time
    Pay: ₦200,000.00 - ₦300,000.00 per month

Application Question(s):

  • Are you passionate about hospitality, customer experience, and personal development?
  • Are you social media savvy with an understanding of audience engagement?
  • Do you have strong interpersonal and communication skills ?

Experience:

  • Hospitality,event management or customer service: 3 years (Required)

Responsibilities:

  • Serve as the primary point of contact for all customer inquiries, ensuring timely and professional responses.
  • Maintain a high standard of customer service, addressing guest needs and ensuring a memorable experience.
  • Oversee guest check-in and check-out processes, ensuring smooth transitions.
  • Collect and analyse guest feedback to implement continuous improvements.
  • Supervise cleaning and maintenance staff to ensure the property remains in pristine condition.
  • Conduct regular inspections of the beach house and facilities to uphold safety and aesthetic standards.
  • Ensure all operational supplies are well-stocked and available for guest use.
  • Coordinate vendor services, including housekeeping, security, catering, and maintenance.
  • Manage and grow the beach house’s social media presence by posting engaging content and responding to inquiries.
  • Develop partnerships with corporate clients, event planners, and influencers to drive bookings and host exclusive events.
  • Collaborate with management to create and implement promotional campaigns.
  • Identify new revenue opportunities, including premium experiences and seasonal packages.
  • Oversee event setup and execution, ensuring a seamless experience for hosts and guests.
  • Be present at the beach house during scheduled events to oversee logistics and guest satisfaction.
  • Coordinate with vendors and ensure compliance with all event policies.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospitality

Hotels / Restaurants

Hospitality

Graduate

Proficient

1

Lagos, Nigeria