Location: Milton Keynes
Reports To: Managing Director
Salary: Minimum £30,000 per annum + performance related bonuses

ABOUT US

We are a growing serviced accommodation company providing high-quality, short-to-mid-term rental solutions for business travelers, corporate clients, and overseas guests. We pride ourselves on delivering exceptional hospitality and seamless property management tailored to the needs of an international clientele, with a particular focus on clients from Asia.

KEY REQUIREMENTS

• Minimum 3–5 years experience in hospitality, serviced accommodation, property management, or related field.
• Demonstrated success managing international clients, with specific experience dealing with Asian markets (e.g., China, Japan, Korea, Singapore, Phillippines, Malaysia, India, etc.).
• Strong leadership and people management skills.
• Excellent communication and negotiation skills, with fluency in English; additional Asian language skills are highly advantageous.
• Strong organisational skills with the ability to multitask and manage multiple properties/clients simultaneously.
• Knowledge of property management systems, booking platforms (Airbnb, Booking.com, Vrbo), and channel managers.
• Flexible and adaptable, able to handle a fast-paced and evolving business environment.
• Culturally sensitive, with an understanding of Asian business etiquette and hospitality standards.

ROLE OVERVIEW

The Operations Manager will be responsible for overseeing the day-to-day operations of our serviced accommodation portfolio, ensuring a consistently high standard of service delivery, property readiness, and client satisfaction. The role requires proven experience in hospitality/serviced accommodation and strong cultural awareness in managing relationships with overseas Asian clients.

KEY RESPONSIBILITIES

• Operational Management: Oversee daily running of all serviced accommodation units, ensuring compliance with company standards, safety regulations, and local legislation.
• Client Relations: Manage relationships with local and overseas Asian clients (corporate and private), understanding cultural expectations and communication preferences to ensure excellent service delivery.
• Team Leadership: Lead and coordinate the housekeeping, maintenance, and guest services teams to maintain smooth operations and high-quality guest experiences.
• Guest Experience: Monitor guest satisfaction, handle escalated complaints, and implement service improvements to exceed expectations.
• Property Management: Coordinate property turnovers, inspections, and maintenance schedules to maximise occupancy and minimise downtime.
• Revenue & Reporting: Support occupancy, revenue management, and KPI reporting, ensuring operational efficiency and profitability.
• Process Development: Implement and refine standard operating procedures to streamline operations and scale the business effectively.
• Cultural Competence: Act as the company’s liaison for Asian clients, providing insight into cultural nuances, expectations, and business practices.