WHO WE ARE:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

WHAT WILL YOU BE DOING?

• Drive the Digital Trading Underwriting culture to go above and beyond for our customers, by being creative and dynamic with our thinking.
• Create a culture of service excellence, striving, and exceeding our customer perceptions.
• Lead the personal performance and development of direct reports in pursuit of continuous improvement in key activities and behaviours, which contribute to the delivery of business objectives.
• Resource planning & management throughout the annual cycle of significantly busy periods.
• Work with the Head of DT&P and the wider ZM leadership population to ensure Digital Trading’s operations and strategy deliver ZM’s overall goals.
• Work with wider management team, including the Underwriting Delivery Lead as well as own direct managers to drive inspirational culture and to challenge business process to improve efficiency and productivity.
• Inspire individuals to achieve outstanding performance through personal leadership style and behaviours.
• Motivate, mentor and develop individuals to maximise potential.
• Act as a role model for the Zurich behaviours.
• Monitor, track and report financial and operational performance of the team against annual financial and operational targets set in own area, ensuring accountability and responsibility from your own teams.
• Maintain a detailed understanding of the channel metrics and the drivers of performance variances against expectations and use data to influence and advise the team strategy.
• Embed and drive a service excellence culture in team by responding to customers in a timely manner, whilst understanding and leading an evolving customer demand.
• Develop knowledge and understanding of governance and controls, policies and procedures to ensure the team’s work is undertaken to the standards of behaviour and in accordance with policy.
• Ability to Interpret data to determine responses to market conditions and customer demand, ensuring it is meaningful and accurate to influence team strategy.