As a member of our award-winning Broker Sales and Distribution Team you will support our Broker partners with their inbound phone inquiries. This includes supporting Brokers and their teams along the home lending journey and general queries to help support their customers.
You are always looking for opportunities to enhance and demonstrate Great Southern Bank’s commitment to seamless customer experiences as this is a relationship management and phone-based role with our important broker partners.
Friendly, authentic and caring, you provide exceptional service and support. You take ownership in providing solutions and a learning experience and provide accurate information in response to all queries in a professional and friendly manner.
All applicants please note this is a Brisbane-based role.

TO SUCCEED IN THIS ROLE, YOU WILL HAVE:

• Minimum one year experience in the financial industry and/or an administrative role
• Medium level of computer literacy together with speed and experience with data verification and high-volume data input are highly regarded
• Previous experience with straight through processing and automation considered advantageous
• An understanding of privacy legislation and privacy principles, being responsible in applying these to your tasks
• A “solutions focussed” attitude to balance commercial and customer outcomes

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more