What you'll be doing

As a Banking Operations Officer, your responsibilities will include:

• Payments and transactions: Process and investigate payments, including Direct Entry, BPAY, NPP and SWIFT transactions, as well as card disputes and chargebacks.
• Account administration: Support member account maintenance, term deposits, business banking accounts and other banking transactions.
• Collections and deceased estates: Assist with collections activities, overdue accounts and deceased estate administration in accordance with relevant policies and procedures.
• Operational controls: Complete reconciliations, investigate discrepancies and ensure transactions are processed accurately and within required timeframes.
• Member and stakeholder support: Respond to enquiries from branches, members and internal teams, helping resolve issues and deliver positive member experiences.
• Continuous improvement: Identify opportunities to improve processes, enhance efficiency and support operational projects and system improvements.

What we're looking for

We're looking for someone who enjoys working in a fast paced environment, takes pride in their accuracy and is comfortable managing a variety of tasks.

To be successful in this role, you'll bring:

• At least 1 year of experience in a similar role, preferably within banking or financial services.
• Strong attention to detail, accuracy and organisational skills.
• Proficiency in Microsoft Excel and Word.
• Good communication and interpersonal skills, with the ability to engage effectively with different stakeholders.
• Strong problem solving skills and the ability to investigate and resolve issues.
• A proactive approach to teamwork, customer service and continuous improvement.
• An advanced diploma or degree in a related discipline, or equivalent qualifications.

Experience in banking operations, payments processing, account administration or reconciliations will be highly regarded.

Benefits

Working with Australian Military Bank will provide you access to a great range of benefits including:

• Staff Banking product + Services discounts
• Novated Leasing options
• 4 weeks Paid Parental + Purchased Leave option
• Referral Reward Program
• Employee Assistance Program
• Annual Flu Shot + Blood Donor Leave
• Polo Shirt provided
• Service Awards
• Birthday Leave