Operations Officer at GSB

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Financial services, Computer literacy, Problem solving, Analytical skills, Communication, Stakeholder management, Digital channel support, Attention to detail

Industry

Banking

Description

Operations Officer As our highly valued Operations Officer based in Brisbane, your role will be helping customers resolve enquires via electronic channels and by supporting staff that directly impact the customer experience. The role will also require an analytical approach to a variety of complex situations that may arise. It will require a collaborative outlook and working across various business units to deliver excellent customer outcomes. You’ll make an impact by: Providing assistance to the Manager and Team Leader with essential non-core tasks and ad hoc escalations. Comprehend and respond to unique customer and internal enquiries via a number of channels including digital and voice. Leverage internal and external relationships with relevant stakeholders to drive better customer experiences. Do things differently with us To succeed in this role, you will have: 12 months experience in customer service or financial services industry (frontline or back-office experience equally desirable). High levels of computer literacy with an emphasis on accuracy. Be a detail oriented individual with a problem solving mindset Why Great Southern Bank? Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week. Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent Acquisition team at careers@gsb.com.au At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day. We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.

Responsibilities

The Operations Officer will resolve customer enquiries via electronic and voice channels while supporting staff to ensure excellent customer outcomes. They will also assist the management team with essential non-core tasks and handle ad hoc escalations.