Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Operations Officer to join our client.
Contract Period: 12 months
Pay Rate: $21.95 per hour
Location: Nanaimo, BC
Location Type: Hybrid: 4 days onsite; Training will be fully onsite
Hours: 8 AM to 9 PM PST Monday to Friday, Saturday 8 AM to 5 PM
Rotational Schedule: Yes

Job Responsibilities:

• Working with legal documents and credit applications from dealerships
• Positively contribute to the overall customer experience and loyalty index in each interaction
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
• Create and/or recognize exceptional customer service through established programs
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
• Provide subject matter expertise for internal and external partners within defined area
• Complete assigned tasks accurately & within established standards
• Actively participate in daily touch points and work distribution
• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
• Identify areas of risk and escalate as necessary

Experience & Qualification Requirements:

• Customer service experience
• Strong communication skills
• Strong Computer skills/ MS office
• Strong attention to detail
• Must be okay with repetitive work
• Flexibility/ open mind/ open to suggestions

• Working with legal documents and credit applications from dealerships
• Positively contribute to the overall customer experience and loyalty index in each interaction
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
• Create and/or recognize exceptional customer service through established programs
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
• Provide subject matter expertise for internal and external partners within defined area
• Complete assigned tasks accurately & within established standards
• Actively participate in daily touch points and work distribution
• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
• Identify areas of risk and escalate as necessar