EXPERIENCE

• Proven experience in a similar role, managing both ecommerce and retail operations.
• Experience in project management, including leading the opening of new retail stores and implementing operational systems.
• Extensive experience in managing and implementing budgets, including financial forecasting and cost control.
• Recruitment experience, from identifying staffing needs to onboarding and developing teams.

TECHNICAL SKILLS

• Expert-level proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), including advanced Excel functions such as pivot tables, financial modeling, and data analysis.
• Familiarity with ecommerce platforms, retail systems, and CRM software.
• Strong project management skills with a proven ability to manage multiple projects simultaneously.

SOFT SKILLS

• Highly adaptable, with the ability to juggle multiple responsibilities in a fast-paced, ever-changing environment.
• Excellent organizational and project management skills, with a focus on delivering results.
• Strong interpersonal and communication skills to effectively collaborate with teams and external partners.
• A customer-focused mindset with a commitment to delivering exceptional service.

EDUCATION

• Bachelor’s degree in Business Administration, Operations Management, or a related field is preferred.

ROLE OVERVIEW

We are seeking a highly adaptable and detail-oriented Operations Officer to take on a diverse and dynamic role within our growing jewelry business. This position offers an exciting opportunity to manage both ecommerce and retail operations, develop and implement key systems, and support the Director in driving the company’s growth. No two days will be the same, as you’ll juggle a wide range of responsibilities across project management, recruitment, budgeting, and operational strategy. The role requires a proactive, solutions-focused individual who thrives in a fast-paced start-up environment.