Operations Officer, Mortgage Operations - 12 Month Secondment at Ing Firm

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Accuracy, Quality Assurance, Time Management, Customer Service, Clerical Activities, Data Processing, Reporting, Account Maintenance, Compliance, Risk Management, Microsoft Office, Communication Skills, Mortgage Processing, SLA Adherence, KPI Achievement

Industry

Banking

Description

We have an exciting opportunity for an Operations Officer, Mortgages to join our dynamic Application Capture Team. Our Customer Operations Officers primarily support ING teams and third-party Brokers in Residential and Commercial mortgages, variations, credit administration, savings applications, securities, treasury support, card services, reconciliations, payments and settlements. They carry out clerical activities, data processing, Customer validation, reporting and account maintenance. They must be honest, prudent and act responsibly because they play an integral role across Customer Operations. As an Operations Officer, Mortgages, you’ll be responsible for data accuracy and quality in applications that are submitted through our broker network and ensure processing is completed within specified timeframes. This is a 12 month secondment role that can be based in either Sydney or Wyong. What you’ll do Uphold ING’s service delivery guidelines, ensuring that all customer operations processing is complete and processed within the agreed timeframes as well as quality requirements. Assist ING Credit Assessors in the finalisation of approvals when all outstanding conditions and requirements have been met in accordance with bank policy and procedure. Provide outstanding customer service to ING Customers, Credit Assessors and Brokers (especially with enquiries). Consistently meet SLAs and internal KPIs to achieve operational excellence in mortgages, variations, settlements, savings, daily Banking, processing, reconciliations or payments. Comply with all ING policies and procedures (especially ING’s Know Your Customer [KYC], fraud prevention, regulatory compliance and risk) to avoid unacceptable operational risk. What we’re looking for Previous experience in a recent clerical or customer service position within the Banking industry. A high attention for detail and accuracy to review applications on a first-time correct basis. Intermediate Microsoft Office and numeracy/data analysis skills. Effective coordination and time management skills. Excellent verbal and written communication skills to confidently liaise with all stakeholders. About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sound like your kind of vibe? We can’t wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? Contact Sabrina Huynh, Sabrina.huynh@ing.com For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com Applications will close Thursday, the 19th of February. Before you apply Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager #LI-DNI We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

Responsibilities

The Operations Officer is responsible for upholding service delivery guidelines, ensuring all customer operations processing is completed within agreed timeframes and quality requirements, and assisting Credit Assessors in finalizing approvals. They must also provide outstanding customer service to customers, assessors, and brokers while consistently meeting SLAs and internal KPIs.