ABOUT US

Oseyo (oseyo.co.uk) is the UK’s leading Korean supermarket. Our forward thinking team is revolutionising what it means to be a supermarket. We are a hub of excitement, energy and cultural discovery, bringing authentic flavours and culture of Korea to our customers.
As our name, means ‘Welcome’ in Korean, we are passionate about creating a warm and welcoming experience for our customers, and that starts with our team. As part of Oseyo, you’ll join a friendly, diverse, and dynamic group of people who work together to create our valuable story.
Let us know why you want to work with us and your experience with our brand in a cover letter. Experience working with Korean/Asian groceries is something we value too. Ppalli-ppalli, we can’t wait to hear from you!

SKILLS & EXPERIENCE REQUIRED

• Experience in retail, supermarket, or FMCG operations (preferred but not essential).
• Excellent communication & people skills. This role may include some public speaking and attendance at public events.
• Strong organisational and multitasking abilities with keen attention to detail.
• Ability to analyse data and drive efficiency improvements.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication and interpersonal skills to work effectively with diverse teams.
• A proactive and adaptable approach with a hands-on mentality.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and other relevant systems.
• Knowledge of Korean or East Asian products and culture is a plus.

– LET US KNOW WHY YOU WANT TO WORK WITH US AND YOUR EXPERIENCE WITH OUR SHOPS AND OUR BRAND IN A COVER LETTER –

Candidates will only be considered if they have the right to work in the UK. Oseyo does not sponsor or take over sponsorship of an employment Visa at this time.
Due to the high volume of response we are currently receiving, regrettably, we are unable to respond to every application individually. If you have not heard back from us within 14 days, please assume your application has been unsuccessful.
Job Type: Full-time
Pay: £27,000.00-£32,000.00 per year
Work Location: In perso

THE ROLE – OPERATIONS OFFICER

As an Operations Officer, you will be a core part of our HQ operations team, playing a key role in ensuring the smooth and efficient running of our stores across London and the UK. This diverse role places you at the heart of our retail operations, supporting store management, logistics, compliance, and continuous improvement initiatives.
If you are interested in the role, let us know why you want to work with us and your experience with our shops and our brand in a cover letter.

KEY RESPONSIBILITIES

• Assist in managing the day-to-day operations of stores, ensuring efficiency and compliance with company policies.
• Work closely with store managers to maintain high operational standards and improve performance.
• Support inventory management, ensuring stock levels are maintained and aligned with demand.
• Monitor and enhance store procedures, including health & safety, food & hygiene, security, and customer service protocols.
• Assist in streamlining logistics, including supply chain coordination and store replenishments.
• Analyse operational data to identify areas for improvement and cost-saving opportunities.
• Collaborate with cross-functional teams, including purchase, marketing, HR, and finance, to support business objectives.
• Conduct interviews for various roles within the company where necessary.
• Assist in training and mentoring store teams to uphold company standards and best practices.
• Support store openings, refurbishments, and other expansion projects.
• Assist in developing & upgrading tech solutions throughout the company.
• Address operational challenges and provide practical solutions to ensure smooth business functioning.
• This role requires significant travel to various stores across London and the UK both existing and potential.
• This role is not remote.