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Operations Officer at Rentokil Initial Group
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operations Management, Customer Satisfaction, Team Supervision, Scheduling, Safety Compliance, Quality Audits, Record Keeping, Collaboration, Training, Data Analysis, Resource Allocation, Problem Solving, Communication, Service Delivery, Performance Evaluation, Service Improvement

Industry

Environmental Services

Description
As an Operations Officer at Rentokil Boecker, you will oversee the efficient execution of pest control services while maintaining high standards of quality and customer satisfaction. Your primary responsibilities will include managing the daily operations of service teams, coordinating schedules, and ensuring compliance with safety regulations and company policies. Key responsibilities include: Planning and organizing daily service schedules for technicians to ensure effective time management and resource allocation. Supervising field teams during service delivery to ensure that treatments are performed according to company protocols. Handling customer inquiries and complaints promptly, ensuring high levels of customer satisfaction. Conducting regular audits and evaluations of service quality and team performance. Maintaining accurate records of service deliveries, customer interactions, and inventory levels. Collaborating with sales and marketing teams to address client needs and enhance service offerings. Implementing training and development initiatives for team members to promote skill enhancement and service excellence. Analyzing operational data to identify trends, areas for improvement, and ensuring the continuous improvement of service processes
Responsibilities
The Operations Officer will manage daily operations of service teams, ensuring efficient execution of pest control services. Responsibilities include planning schedules, supervising teams, handling customer inquiries, conducting audits, and analyzing operational data.