Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Operations Officer to join our client.
Contract Dates: 12 months with potential to extend or convert
Pay Rate: $25 per hour
Business Hours: Monday to Friday (Hybrid)
Training: Onsite for 2 months

Job Responsibilities:

• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure.
• Positively contribute to the overall customer experience and loyalty index in each interaction.
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
• Create and/or recognize exceptional customer service through established programs.
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
• Complete assigned tasks accurately & within established standards.
• Actively participate in daily touch points and work distribution.
• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
• Identify areas of risk and escalate as necessary.

Experience & Qualification Requirements:

• Operations experience
• Attention to detail
• Excellent computer skills
• MS Office Suite experience
• Business to business communications experience
• Able to handle multiple work items at once

• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure.
• Positively contribute to the overall customer experience and loyalty index in each interaction.
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
• Create and/or recognize exceptional customer service through established programs.
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
• Complete assigned tasks accurately & within established standards.
• Actively participate in daily touch points and work distribution.
• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
• Identify areas of risk and escalate as necessary