The Operations Partner is expected to oversee full shift operations, enforces brand and service standards, manages inventory routines, and supports leadership through team coordination and initiative delivery.

REQUIREMENTS

• More than 2 years of work experience in F&B or retail industries, including at least 1 year in a team lead or shift lead role.
• Skills: Coffee making; Certain knowledge in Bakery and Brunch.
• Fluent English proficiency.
• Strong interpersonal, communication, planning, and execution skills.
• A proactive drive to learn.
• Genuine passion for coffee, food, or baking.
• A strong work ethic.

1. Store Operations Management

• Responsible for shift planning.
• Able to independently lead store operations, ensuring standard operating procedures are followed, consistent product quality is delivered, and any unexpected operational issues are handled effectively.
• Enforce product presentation and bar production standards to ensure consistent output across all shifts.
• Strengthen and monitor the execution of service procedures, ensuring high-quality customer experiences.
• Develop a clear understanding of managerial responsibilities and support the store leadership team in daily operations.
• Perform other duties as assigned by store leadership or management.

1. Inventory & Resource Management

• Conduct regular stock checks and maintain accurate inventory records.
• Organize storage areas, enforcing clear storage and labeling practices.
• Monitor asset usage and help prevent misuse or waste of store resources.
• Track product losses and discrepancies during shifts and report findings for cost control.
• Forecast material usage and place supply orders, accounting for delivery cycles and shelf life.

1. Merchandise & Sales

• Summarize monthly merchandise sales performance and provide feedback to improve product quality and visibility and team selling focus.
• Support merchandise inventory planning, including stock level monitoring, restocking needs, and promotion readiness.

1. Events & Internal Initiatives

• Responsible for coordinating and supporting store-level events and internal initiatives.

1. Team Support & Training

• Actively participate in training and mentorship of Associates, supporting skill development and upholding brand standards.