GENERAL DESCRIPTION:

This role supports the Operations Planning and Governance Team within Service Operations, reporting to the Supervisor of Operations Governance. The Governance Analyst collaborates with partners across the organization, enhancing Risk Management and driving the modernization of the Credit Union. In support of the Supervisor, this role will support the development, implementation and management of the Risk and Control Self-Assessments (RCSA). As an analyst this position is responsible for research efforts, providing applicable recommendations ensuring the oversight of related activities, including but not limited to, performing risk assessments, regulatory research, reviews policies and procedures, and marketing/communication collateral reviews, and project/initiative support to ensure ongoing compliance with all rules and regulations for Service Operations. This position requires strategic partnership within Service Operations, as well as with the Credit Union’s Compliance, Enterprise Risk Management, and Internal Audit, to ensure alignment and meeting the Credit Union’s and Business’ strategic objectives.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:

1. Effective oral and written communication skills required to proof-read, review, summarize, and report on complex government rules, regulations, and guidance.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.

QUALIFICATIONS:

1. EDUCATION: Bachelor’s degree in Business, Finance, or related field preferred. Additional work experience may be considered if an individual demonstrates skill level appropriate to the position.
2. EXPERIENCE: 5 years or more of related experience with disciplines noted above with emphasis on risk and control, regulatory compliance and governance required. 3+ years of prior quality assurance/issue management/gap mitigation/project management experience, preferably in financial institutions. Experience in related financial institution experience strongly encouraged.

3. KNOWLEDGE / SKILLS:

a. Ability to get work done, knowing when to use judgement to make risk-based decisions with current (and sometimes limited) information
b. Ability to prioritize workflows, ensure deadlines are met
c. Excellent written and verbal communication skills, interpersonal and collaborative skills, and exceptional attention to detail
d. Ability to communicate at a management level (oral and written) and work well with others in a dynamic team environment.

PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

TASKS, DUTIES, FUNCTIONS:

1. Under the supervision of the Operations Governance Supervisor, the Governance Analyst will participate in formal risk assessments assigned to the business areas. Working with the Senior Governance Analyst, leadership and various stakeholders, Compliance and Enterprise Risk to gather information and data to document key controls.
2. Work with the Senior Governance Analyst on new risk assessment development as required by internal and external auditors, Enterprise Risk and/or regulatory requirements. Through the use of Governance, Risk, and Compliance frameworks integrating governance, risk management, and compliance processes throughout Service Operations. Conduct research to create risk statements, gather data and understand functionality in the applicable business areas to prepare reports.
3. Work in partnership with various stakeholders under Service Operations to proactively self-identify opportunities for improvement.
4. Elevate risk management to an enterprise-wide responsibility, ensuring that every business function is accountable for risk management.
5. Under the supervision of the Operations Governance Supervisor, the Governance Analyst will assist in open issue mitigation by tracking resolution status, documentation collection and organize relevant documents to support issue resolution, collaborate with various stakeholders and regularly report on the status of open issues and mitigation efforts.
6. Under the supervision of the Operations Governance Supervisor and with the support of the Sr. Governance Analyst, the Governance Analyst will design and implement comprehensive programs including but not limited to record retention, complaints management, and disclosure reviews to ensure compliance with regulatory requirements and internal policies.
7. Use computer databases, electronic spreadsheets, desktop publishing, word processing, and statistical applications to manipulate, analyze and present data.
8. Provide support to the Senior Governance Analyst by conducting regulation research to include applicable information within current Corporate and Board policies. Coordinate with business areas to gather information on functionality as applicable. Support the coordination of the review of all applicable Service Operations policies annually. Review all edits to ensure compliance with processes and applicable rules and regulations
9. Prepare informational reports for varying levels of the organization as needed, which may include information such as velocity, heat mapping, geolocation fraud trends, as well as other information that can be used for departmental progress and issue identification purposes.
10. Under the supervision of the Operations Governance Supervisor the Governance Analyst will provide advice in relation to governance, risk, and compliance to the business areas. Study current literature on research methodology and make appropriate recommendations for departmental improvements. Maintaining an understanding of state and federal laws and regulations related to Credit Union compliance, including bank secrecy and anti-money laundering laws, appropriate to the position.
11. Participate in projects, as needed and upon completion of projects, assist with training as necessary with all levels of staff and management.
12. Develop and maintain working relationships with all levels of management, peers and subordinates, internal and externally with peers and vendors to accomplish Credit Union strategic goals.
13. Performs all other related duties as assigned.