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Operations Portal Coordinator - AU at Personiv Career Site

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Portal Management, Induction Management, Compliance Management, Stakeholder Management, Target Setting, Accountability Monitoring, Strategy Implementation, Leadership, Coaching, Process Mapping, Technology Implementation, Reporting, Data Analysis, Variance Investigation, Certificate Management, License Management

Industry

Outsourcing and Offshoring Consulting

Description

Induction & Portal Management ● Managing the operationalization of Customer Inductions and Portals across Pest and Hygiene business units in conjunction with Branch Operational Teams & functional stakeholders to support the delivery of: o Service Levels o Productivity o Revenue Forecast Accuracy o Improved Customer Satisfaction with Compliance Requirements ● Setting targets, managing accountabilities and monitoring results for the Induction function to facilitate the branch with information to own responsibility, accuracy, timescales, customer satisfaction, cost and resource management ● Creating and implementing appropriate, cost effective and efficient induction strategies to respond to current business and future delivery needs ● Providing leadership and coaching to branch teams on customer induction & portal compliance ● Map and maintain a record of the customer inductions on an ongoing basis ● Embed new technology & systems that enable the business to improve customer induction / portal performance ● Regularly report on customer induction progress and compliance performance through insight generation that enables focus on the key challenges ● Manage the customer induction / portal compliance and app introduction elements of new scaled business ● Ensure Portal certificates, licences and SWMS are kept current and up to date in order that technicians can service our customer without interruption ● Analyse and investigate trends, variances and exceptions in induction compliance with outcomes communicated to stakeholders

Responsibilities

This role involves managing the operationalization of Customer Inductions and Portals across business units, ensuring service levels, productivity, and customer satisfaction are met through setting targets and monitoring results. The coordinator will also create efficient induction strategies, provide leadership and coaching on compliance, and embed new technology to improve performance.