Operations Portfolio Specialist at NielsenIQ

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Mentoring, Client Success, Communication, Presentation Skills, Software Platforms, Business Improvement, Team Environment, Multi-tasking, Problem Solving, Attention to Detail, Machine Learning, Technology Proficiency, Cross-functional Collaboration, Change Management, Self-starter

Industry

Software Development

Description

Job Description Job Description The OPS is responsible for understanding and executing the end-to-end Client deliverable process (needs assessment, operational capabilities, and execution). In this role, you will be focused on building project management and mentoring skills along with assists in strengthening knowledge and understanding of internal operations departments and procedures. This position works closely with Client Success (Client Service) teams to ensure the quality of client databases. This position is a client facing role and interacts directly with NIQ end-clients. Responsibilities: Understanding and execution of the end-to-end Client Deliverable process to include: New Product Coding Client Instruction Definition and Maintenance utilizing machine learning New Instruction Setup Client Refresh Process / Change Request Process Order Executing (REAP) Post-delivery update process Acts as liaison in conjunction with external Clients and internal departments Build collaborative working relationships with external clients and internal departments Expectations: 3-4 years prior customer service organization experience Take complete ownership and accountability of internal projects and assigned workload Proactively identify issues and work to resolve in a timely manner Influence and consult to meet Client needs Understand and comply with internal procedures Demonstrate proficiency in technology platforms and mentor and coach associates to develop proficiency to support Client Delivery Mentor and coach other associates Actively participate in cross-functional projects and key Client transitions Assist account team in managing overall client workload Be a positive influence for change management; lead by example Function with little supervision Qualifications Strong written and verbal communication Strong presentation skills Demonstrated experience in working with software platforms Demonstrate ability to identify and implement new or changed business improvement opportunities Ability to lead and actively participate in a group discussions and client meetings Proficient in Microsoft Excel, Word, and PowerPoint Ability to function in a team environment Ability to manage priorities and deliver against established timelines Ability to multi-task Logical thinking and problem solving Demonstrated ability to work independently and be a self-starter Strong attention to detail Basic understanding of how Machine learning works Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

The Operations Portfolio Specialist is responsible for understanding and executing the end-to-end Client deliverable process. This includes acting as a liaison between external clients and internal departments while building collaborative relationships.