APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Strong knowledge and understanding of Customer Information View (CIV), Customer Contact Management, Softphone (CCM), Customer Care Now (CCN) , Case System Tracking and Resolution (CSTAR) , Etran, and Hogan
• Experience in call center is preferred
• Solid problem-solving skills
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to achieve high production and quality standards
• Ability to work effectively, as well as independently, in a team environment
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to take initiative and work independently with minimal supervision in a structured environmen

Wells Fargo is seeking an Operations Processor for its Phone Bank Research Department.

In this role, you will:

• Perform moderately complex operations duties in support of either a service center or department environment
• Require considerable knowledge of company personnel policies and practices
• Collect data and prepare related operational reports
• Prepare input forms for automated data processing system
• Utilize the company’s internal operations to perform duties
• Coordinate projects
• Furnish information to authorized persons
• Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation

Required Qualifications:

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong knowledge and understanding of Customer Information View (CIV), Customer Contact Management, Softphone (CCM), Customer Care Now (CCN) , Case System Tracking and Resolution (CSTAR) , Etran, and Hogan
• Experience in call center is preferred
• Solid problem-solving skills
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to achieve high production and quality standards
• Ability to work effectively, as well as independently, in a team environment
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to take initiative and work independently with minimal supervision in a structured environment

Job Expectations:

• Training: 4-6 weeks (on the job training)
• Hours: Monday thru Friday 9:30am - 6:00pm
• This position has hybrid schedule - week in/out rotation
• This position is not eligible for Visa sponsorship