Operations Professional at Avantax Planning Partners

Saint Cloud, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

25.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Administrative support, Operational support, Account processing, Communication skills, Organizational skills, Problem resolution, Multi-tasking, Research, Coaching, Training, Financial industry knowledge, MS Office, Regulatory compliance

Industry

Financial Services

Description

Cetera is currently seeking an Operations Professional for our Operations team located in St. Cloud, MN. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. There is potential for this to be a hybrid role based on a successful training period and continued success of candidate and job needs. Core Responsibilities: * Provide high-level operational, customer service, and administrative support in our Operations department. * Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc. * Respond to telephone/email/chat or written correspondence inquiries from internal and external customers including registered representatives regarding account status, account changes and process. * Perform research as requested on customer accounts. * Partner with other team members to ensure financial professionals experience consistent, high-quality customer service. * Comply with processes and procedures of the team and any regulatory requirements. * Know how to access Written Supervisory Procedures (WSPs) for the teams and processes supported Required Knowledge, Skills, and Abilities: * Flexible and adaptable to change * Strong communication and organizational skills * Positive role model to colleagues * Highly responsive to coaching and training * Independent; able to work and resolve complex issues with minimal guidance * Ability to learn quickly and multi-task effectively in a fast-paced environment * Team player attitude * Energetic and results-oriented * Ability to train others on same job roles & responsibilities as needed Desired Knowledge, Skills, and Abilities: * Previous experience in the Finance industry * 1 year operations experience * 1 year of experience with MS Office tools * Bachelor’s degree * Series 99, 6, or 7 licensed * Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills * Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments. Minimum Required Education & Experience: * High School Diploma or GED Travel Requirements: No Travel Required Compensation: The salary range for this role is $20.20 – $25.00 per hour plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations. #LI-Onsite About Us What we give you in return: Not many teams can say that they support people’s dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including: * Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship. * Easy access to mental health benefits to meet our team members and their families where they are. * 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities. * 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years. * Paid parental leave to support all team members with birth, adoption, and foster. * Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more. * Employee Assistance Program (EAP), LifeLock, Pet Insurance and more. About Cetera Financial Group: Cetera Financial Group [https://cetera.com/]® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation by number of advisors, as well as a leading provider of retail services to the investment programs of banks and credit unions. Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology. "Cetera Financial Group [https://www.cetera.com/about-us]" refers to the network of independent retail firms encompassing, among others, Cetera Advisors LLC [https://www.ceteraadvisornetworks.com/welcome], Cetera Wealth Services LLC [https://www.ceteraadvisornetworks.com/welcome] (f/k/a Cetera Advisor Networks), Cetera Investment Services LLC (marketed as Cetera Financial Institutions, [https://www.cetera.com/firms/cetera-financial-institutions] or Cetera Investors [https://www.cetera.com/firms/cetera-financial-specialists]. All firms are members FINRA/SIPC. Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law. Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated. Please review our Workforce Privacy Policy [https://www.cetera.com/uploads/07/12/workforce_privacy_policy.pdf] for further details on what information we collect and the purposes for collection.

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Responsibilities

Provide high-level operational, administrative, and customer service support within the operations department. Responsibilities include daily account processing, responding to customer inquiries, and ensuring compliance with regulatory requirements.