Operations Program Associate at Delivery Hero

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stakeholder Management, Strategic Thinking, Analytical Rigor, Hands-on Execution, Influencing Others, Strategy Ownership, Value Proposition Definition, Budget Management, Data Analysis, Experimental Design, Excel Proficiency, SQL, Roadmap Translation, Cross-functional Collaboration, Product Partnership

Industry

technology;Information and Internet

Description

Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description YOUR WORK-LIFE OPPORTUNITY: Join our Rider Experience team and take ownership of some of the most critical levers in Glovo’s courier ecosystem. This is a high-impact, highly strategic role where you will shape how riders experience Glovo through Loyalty, Rider Value Proposition, and RSAT initiatives across multiple markets. You will operate in a fast-paced, high-intensity environment with strong exposure to senior stakeholders and local teams across our markets. This role is ideal for someone who combines strategic thinking, analytical rigor, and hands-on execution, and who is comfortable driving change by influencing others and pushing initiatives forward. BE A PART OF A TEAM WHERE YOU WILL: Own and evolve the Rider strategy, ensuring it drives measurable improvements in rider retention, engagement, and satisfaction. Define and strengthen the Rider Value Proposition for 22 markets, balancing rider needs, operational realities, and business constraints across markets. Lead RSAT initiatives, turning rider feedback and satisfaction metrics into clear action plans and tangible improvements. Manage and optimize the rider investment budget to ensure a competitive and sustainable Rider Value Proposition across markets. Work closely with local and central teams (Operations, Performance, Quality & Fraud, etc) to ensure consistent execution while adapting to local market needs. Translate strategy into clear roadmaps, priorities, and execution plans, pushing teams to deliver without direct authority. Track, analyze, and interpret key rider metrics (investments, retention, engagement, RSAT, cohorts, experiments) to support data-driven decision-making. Identify trade-offs and make decisions in situations with incomplete or ambiguous data. Continuously assess program impact and propose optimizations to improve rider experience and business outcomes. Support cross-functional initiatives and special projects related to rider experience, incentives, and engagement. Actively collaborate with colleagues across HQ and local teams in a supportive, high-performance environment where learning and impact go hand in hand. Partner closely with Product teams to design and implement features that enhance the Rider Experience and strengthen the Rider Value Proposition. Qualifications YOU HAVE +3 years of experience in top-tier management consulting and/or corporate strategy/operations roles within tech marketplaces. Experience in the Gig economy business is a plus but not required. Clear example of stakeholder management where you drive meaningful changes through projects. Bachelor’s degree in a quantitative / numerical field Strong analytical abilities, especially with respect to experimental design and analysis. Proficient with Excel while applying strong analytical skills in the manipulation and understanding of data (SQL knowledge is a plus) Strategic thinking and planning, hands-on mentality. Excellent skills in presenting and analyzing data and creating actionable reports. Fluent in English. Ability to influence stakeholders in order to help achieve your goals. An empathetic, inclusive and curious attitude Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: 🌟 An enticing equity plan that lets you own a piece of the action. 💪 Top-notch private health insurance to keep you at your peak. 🍔 Monthly Glovo credit to satisfy your cravings! 💳 Discounts on transportation, food, and even kindergarten expenses. 🏊 Discounted gym memberships to keep you energized. 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave, and office-based nursery. 🧠 Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website! Additional Information Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Responsibilities

The role involves owning and evolving the Rider strategy to drive measurable improvements in retention, engagement, and satisfaction across multiple markets, while defining and strengthening the Rider Value Proposition balancing various constraints. Responsibilities also include leading satisfaction initiatives, managing investment budgets, and translating strategy into execution plans by collaborating with local and central teams.