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Operations & Quality Intern at HP Law
Sant Cugat del Vallès, Catalonia, Spain -
Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Analytical Skills, Organizational Skills, Business Process Management, Communication, Teamwork, Problem-Solving, Self-Motivated, Proactive, Customer-Oriented

Industry

IT Services and IT Consulting

Description
Contribute to continuous improvement of repair processes to sustain operational performance and cost efficiency. Assist in defining and implementing KPIs to monitor and control partner performance. Collaborate to ensure end-to-end operational excellence, driving changes that improve customer satisfaction while reducing cost and waste. Support investigations and quality assessments related to issues and escalations. Perform quantitative and qualitative analyses to support transformation projects. Work across teams and organizations to ensure alignment and consistency. Assist in business reviews with repair partners (weekly, monthly, quarterly, yearly). Help ensure partners have the right capacity and technical capabilities in place. Support qualification and auditing of repair processes. Participate in cost-saving initiatives from ideation to deployment. Document processes and maintain accurate records. Bachelor's degree in Engineering (preferably Industrial, Electrical, Mechanical, or Data) or equivalent combination of education and experience. Fluent in English (international experience is a plus). Strong analytical and organizational skills in a complex environment. Knowledge of business process management. Excellent communication, teamwork, and problem-solving abilities. Self-motivated, proactive, and able to work in a fast-paced, customer-oriented environment with minimal supervision.

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Responsibilities
Contribute to continuous improvement of repair processes and assist in defining and implementing KPIs to monitor partner performance. Support investigations and quality assessments related to issues and escalations while collaborating across teams to ensure operational excellence.