We're partnering with a highly respected organisation responsible for managing a portfolio of healthcare and community-focused properties across the UK. They are seeking an Operations & Relationship Manager to play a pivotal role in ensuring their buildings remain safe, compliant, welcoming, and at the heart of the communities they serve

Description

• Manage the operational performance of a portfolio of healthcare and community facilities.
• Conduct building inspections, health and safety reviews, audits, and compliance checks.
• Monitor hard and soft FM service delivery and drive continuous improvement.
• Lead tenant engagement activities and act as the first point of contact for building users.
• Organise and facilitate stakeholder meetings, inductions, and communication programmes.
• Support fire safety, water hygiene, PAT testing, and wider compliance obligations.
• Coordinate minor works, contractor activities, and operational project support.
• Drive customer satisfaction initiatives and manage feedback, complaints, and service improvements.
• Support sustainability programmes and environmental initiatives.
• Work with local groups and stakeholders to maximise community use and social value across the portfolio.
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