Operations Release Manager at NTT Global Data Centers

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Release Management, Software Defined Networking, Governance, Service Delivery, Incident Management, Stakeholder Collaboration, Budget Management, Team Management, Time Management, Prioritization, Delegation, Operational Support, Continuous Service Improvement, Resource Optimization, Client Relationship Management, Scheduling

Industry

Description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA This Operations Release Manager role is a senior, client-facing position responsible for implementing and governing the new software defined networking release process. This role will plan and schedule releases across environments. The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives. Key responsibilities: Lead and oversee the implementation and governance of the software‑defined networking release process. Plan, schedule, and coordinate releases across multiple environments to ensure smooth, high‑quality deployments with minimal service disruption. Proactively monitors and drives service delivery to clients. Manages incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers. Ensures that the standard client information repository related to technology, operations manuals is current and accurate. Creates and maintains a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model. Runs the managed services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to clients. Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams. Oversee daily managed service operations, ensuring strong service performance, uptime, and quick issue resolution. Drive continuous improvement by analysing service metrics, optimising resources, and collaborating with technical and automation teams. To thrive in this role, you need to have: Strong expertise in coordinating, scheduling, and governing release cycles, ensuring seamless deployment across environments while maintaining quality, compliance, and minimal service disruption. Excellent organisational and team management skills. Excellent communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients. Advanced understanding of budgets and cost management. Excellent time management, prioritization and delegation abilities. Ability to guide the team through transformational objectives set out by the business. Academic qualifications and certifications: Bachelor’s degree or equivalent degree in Information Technology or Computing or related field. ITIL certification is desirable. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us. Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

Responsibilities

Lead the implementation and governance of the software-defined networking release process across multiple environments. Oversee daily managed service operations to ensure high performance, uptime, and continuous service improvement for clients.