WHAT WE’RE LOOKING FOR:

• Strong customer service skills with a friendly, professional manner
• High level of accuracy and attention to detail, especially in data entry and record keeping
• Ability to manage time effectively, meet deadlines, and stay organised in a fast-paced environment
• Comfortable following procedures and working within set guidelines
• Good problem-solving skills and a proactive attitude
• Clear and effective communication, both written and verbal
• Ability to work well independently and within a small team

PREFERRED QUALIFICATIONS & EXPERIENCE:

• Experience in an administrative or operations support role (preferably in a service-based business)
• Basic understanding of customer retention practices
  Job Types: Part-time, Permanent
  Pay: £16,500.00 per year
  Expected hours: 22.5 per week

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Flexitime
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• This role is an office-based role in LE14 3HQ. Are you in a comfortable, commutable distance?

Work Location: In perso

ABOUT THE ROLE:

We’re looking for a reliable and detail-oriented Operations & Sales Assistant to support our growing lawn care business. In this part-time role, you’ll be responsible for processing our customers renewals, assisting with day-to-day operations, and delivering excellent customer service. You’ll play a key role in ensuring our customers remain satisfied and our services are delivered smoothly.
This role is for 22.5 hours per week, and Mondays are a required working day. We offer flexibility for the remaining hours, which can be spread across the rest of the week in a way that works for both you and the business (e.g., a few shorter days or fewer full days).

KEY RESPONSIBILITIES:

• Accurately process and manage customer renewals in line with seasonal schedules and Lawn Care Programmes
• Communicate with customers regarding upcoming renewals, pricing, and any changes to their programmes.
• Ensure all tasks and customer communications follow company procedures and quality standards
• Maintain up-to-date and accurate records in our systems and databases.
• Follow up on outstanding renewals & customer queries.
• Respond promptly and professionally to customer inquiries via phone, email, and in person
• Assist with invoicing, customer agreements, and other admin as required
• Contribute to a positive customer experience and support the team in delivering high-quality lawn care services